✨ AI Summary
The Coordinator Customer Service Assurance will ensure customer promises are met across networks, channels, products, services, and third parties throughout their lifecycle. This role requires a minimum of 5 years of experience in customer service operations, IT support, digital transformation, knowledge management, back-office functions, product management, project management, audits, or quality management, with at least 3 years specifically within the Telecommunication or Banking sector. The coordinator will engage with frontline teams, understand telecom products and services, and support supervisory/managerial levels. Experience in procedural documentation and the customer experience domain is considered advantageous. Key responsibilities include defining and formalizing assurance standards, managing end-to-end problem resolution, driving continuous improvement, and conducting certifications for initiatives.
Requirements
Minimum 5 years of experience in Customer Service Operations, IT Support, Digital Transformation, Knowledge Management, back-office functions, product management, project management, audits, or quality management, with at least 3 years in the Telecommunication or Banking sector. Experience engaging with frontline teams, understanding telecom products and services, and supporting supervisory/managerial levels is required. Experience in procedural documentation and customer experience is advantageous.
Description
No description available.