✨ AI Summary
Belvira Residence is seeking a Front Desk Agent to manage guest operations for their boutique hotel and serviced studios in New Cairo. Key responsibilities include checking guests in and out, managing reservations, handling guest inquiries and requests, coordinating with housekeeping and maintenance, and ensuring accurate record-keeping. The role requires fluency in English, comfort with digital communication tools, strong problem-solving and organizational skills, and the ability to work night shifts.
Requirements
Fluent in EnglishComfortable with WhatsApp Business, email, and basic hotel/booking software (training provided)Strong communication and problem-solving under pressureOrganized and reliable with detail-heavy tasks (logs, handovers, reservations)Able to take a night-shiftPrior hotel, hospitality, or customer service experience preferred, not required
Description
Belvira Residence is a boutique hotel opening in New Cairo, working alongside Belvira Serviced studios. We're hiring Front Desk Agent to run guest operations across both properties.ResponsibilitiesCheck guests in and out at Belvira House and coordinate arrivals/departures for the Belvira Residence studiosCollect guest IDs at check-in, ensure the registration form is fully completed, and review all entered data for accuracy before filingAnswer phone, WhatsApp, and walk-in inquiries; handle guest requests and resolve issues during the shiftTake and confirm reservations; keep the booking calendar accurate across both propertiesSend pre-arrival, in-stay, and post-stay guest messagesRespond to OTA (Booking.com/Airbnb) messages promptly and send review requests after checkoutLog guest preferences and stay history to recognize returning guestsComplete the shift handover log for a clean pass to the next agentEscalate anything outside your authority to the ManagerAssign the daily housekeeping task list and check completed rooms; coordinate with the on-site caretaker on maintenance or access needs