✨ AI Summary
The Technical Office Engineer is responsible for preparing application surveys, cost-effective proposals, quotations, and tenders to meet customer requirements. This role involves tracking outstanding proposals, providing technical support, managing client requirements, and troubleshooting issues with the application team. The engineer will also prepare job orders, ensure project scope and pricing are met, and prepare reports for deviations. Additionally, this position requires actively enhancing knowledge of company products and services, training colleagues, following up with unsatisfied customers, maintaining department documentation, improving client databases, and studying competitor products and services.
Requirements
Females only.Mech. , Chemical , metallurgical or Material Engineer with following qualifications:Customer service mindedComputer skills is a MUSTSolutions oriented with good problem solving skillsProfessional approachResults drivenAttention to detailsProactive and take initiativeTeam playerSelf motivatedAbility to working towards strict deadlines
Description
Responsible for the preparation of application surveys and cost effective and technically competent proposals, quotations and tenders that meet customer's requirement in timely manner.Tracking all outstanding proposals and enquires.Deliver fast quality, technical support to clients and colleagues.Manage and interpret customer requirements, speaking with clients to understand, anticipate and meet their needs.Troubleshoot problems with application team and assist in other teams if required.Prepare job orders, following up application, ensure that the scope of work and estimated pricing are achieved and prepare reports in case of deviation.Actively increasing knowledge about company's products and services as well knowledge sharingTraining of colleagues and new comers.Follow up with unsatisfied customers to ensure issues are resolved, identify reasons and put suggestions to avoid them in the future.Ensure that department documentation are complete, up to date and filed.Improve client data base and history by writing and maintaining reports and documents.Studying competitors, gathering information about their products and services and make the necessary comparisons.Track and analyze products /Application performance