Requirements
The role requires a flexible schedule, including weekends, nights, and holidays. Candidates must have experience with written and verbal communication, presentation skills, and running metrics reports. Proficiency in Microsoft Office Suite, particularly Excel, Outlook, and Word, is essential. Preferred qualifications include Amazon Amnesty Floor Monitoring experience, stakeholder management, and technical support, engineering, or operations environment experience.
Description
DescriptionOperations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.You'll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role, which will give you experience in using the tools and systems that make our operations successful.Key job responsibilitiesMeasure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shiftsSupport and train employees to deliver great service and supervise them in their daily tasksSupport the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagementWork with other departments to find solutions to address common issues or support needs in areas of key performanceUse data analysis to identify ways to optimise safety, quality and productivityA day in the lifeOperations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.You'll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role, which will give you experience in using the tools and systems that make our operations successful.Basic Qualifications Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Experience with written and verbal communication and presentation Experience running metrics reports, analyzing data to identify problems and using data analysis to generate and explain metrics Experience with Microsoft Office suite, particularly Excel, Outlook, and WordPreferred Qualifications 1+ years of Amazon Amnesty Floor Monitoring experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience in technical support work, engineering, or an operations environment Upper intermediate proficiency in EnglishOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Company - Afaq - Warehouse BranchJob ID: A10458713