Operation team leader

🏢 Medexera
📍 Cairo, EgyptFull-timeOn-site
📅 Posted: 1mo ago🔄 Updated: 1mo ago
CV%
✨ AI Summary
We are seeking a Team Leader for our Call Center in New Cairo, Egypt. The role involves leading and motivating a team of agents, monitoring performance KPIs and QA, handling escalations, and preparing reports. The fixed shift is from 7:00 PM to 4:00 AM. This position is for males only.
Required Skills
Soft Skills & Professional Competencies
○Leadership○Problem Solving
Information Technology
○Monitoring○Quality Assurance○Informatica
Business, Sales & Management
○Progress Reporting
Other
○customer support
Requirements
Requirements:- 1-2+ years experience as Team Leader in a Call Center- Excellent English communication skills- Strong leadership and problem-solving skills- Males Only
Description
We're Hiring: Team Leader - Call CenterLocation: New Cairo, EgyptFixed shift from 7:00 PM TO 4:00 AMGender: Males OnlyJob Description:We are looking for a strong Team Leader to lead and motivate our Call Center team.- Lead, coach, and manage a team of call center agents- Monitor KPIs, QA, and daily performance- Handle escalations and ensure customer satisfaction- Prepare reports and work closely with Operations ManagerRequirements:- 1-2+ years experience as Team Leader in a Call Center- Excellent English communication skills- Strong leadership and problem-solving skills- Males Only
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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
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Local: 19600%
🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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Domain: 67.0
🔥 Motivationi78%
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Title Fit: 78.00