Description
Job description / Role
Job Type
Full Time
Job Location
Abu Dhabi, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Accounting & Audit
Company Industry
Finance, Investment & Asset Management
Job description
The purpose of this job is to directly manage the distressed assets and vulnerable accounts under the discretionary lending of the credit group domestically, and to maintain an oversight of all international locations where distressed assets are being managed for efficient and effective recovery while achieving the set financial targets in terms of collection, reduction of provisions and IIS, improving the P&L, and reducing flow rates to higher buckets.
Responsibilities
Key responsibilities
Strategic responsibilities
Manage the team's assigned portfolio and achieve the set financial targets in terms of collection, reduction of PIL & C.C.
Manage, motivate, and lead a team of professionals, which has a direct and substantial impact on the bank.
Lead, manage, and direct the assigned team to ensure maximum recoveries and turnarounds by offering and implementing creative financial solutions to assist and support customers.
Provide financial counselling to customers who are approaching FAB regarding their FAB debt issues for credit counselling services through being a credit counsellor.
Listen and understand each customer's requirements/needs and initiate the most suitable proposal for them and communicate the result to the customer.
Ensure the customer is updated with interim developments if any.
Ensure fair treatment is provided to financially distressed customers using knowledge-based judgement within the assigned authority.
Offer solutions, settlements, restructuring, etc., based on customer needs and eligibility.
Lead the restructuring negotiations with clients with a focus on the recovery and turnaround of those cases considered highly sensitive and difficult, including legal action where necessary.
Evaluate restructuring, rescheduling, workout, or write-off proposals and recommend them for management approval.
Ensure that the collection process is carried out within the framework of the code of conduct and keeping in mind the reputation of the bank.
Review the collections strategy regularly and train collectors to ensure that the collection techniques change with changes in the legal and economic situation of the country.
Ensure capacity planning is in place, and load balancing is done for the unit.
Remain in constant touch with law enforcement agencies and external lawyers and keep the unit updated on any changes anticipated in the legal scenario of the country.
Ensure low audit risk rating for the unit.
Negotiate and work out the best possible settlement with the customer with a win–win approach.
Set up a strong collections infrastructure for recovery of delinquent accounts through empanelment of external collection agencies locally and internationally.
Maintain regular follow-up with the international regions to conclude settlement plans, restructuring proposals and take necessary legal actions where needed for the managed portfolio under their respective regions, to maximize cash recovery.
Liaise internally with multiple units (Credit-CAD-Paralegal) to ensure completion of process of restructures, reschedules, settlements, and legal formalities.
Manage front-end collection team and monitor their performances, updates, and number of calls made.
Run dialer campaigns (predictive & preview) as well as running voice blast campaigns and SMS campaigns to mortgage delinquent customers.
Reduce flow rates on front-end buckets to ensure delinquency rate downward trend.
Manage escalation, complaints, customer queries, and meet with customers for enhancing resolution and clarifying customer doubts and minimizing complaint rates.
Legal, regulatory and compliance
Ensure compliance with local legal and regulatory requirements and report any legal and regulatory developments which impact or may impact the collection activities/legal actions.
KYC (Know Your Customer)
AML (Anti Money Laundering)
Experience & qualification
Bachelor's degree
Minimum of 8 years of experience in consumer banking with at least 5 years in a managerial role
About us
First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.
Life at FAB
Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization.
Career development
FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.
Our values
At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globally that rewards your hard work and dedication.
Join our team and be part of a journey to shape the future of banking.
Apply Now