Requirements
This role requires exceptional hospitality, acting with integrity, inspiring others through leadership, a belief in teamwork, a sense of ownership and accountability, and a focus on the now. Candidates should be passionate about spreading the light and warmth of hospitality and delivering memorable experiences. Experience in guest assistance and customer service is also expected.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Travel, Hotel & Tourism
Exceptional hospitality starts with you
Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a guest assistance team member, you’re not just assisting guests with transporting and storing luggage – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay special for every guest.
Here's what you'll do during a typical day:
Welcome and assist guests: Greet and escort arriving and departing guests, transport luggage, and familiarize guests with their rooms and amenities.
Handle luggage with care: Retrieve, transport, organize, and store guest luggage in accordance with hotel standards and procedures.
Assist with guest transport: Operate property vehicles to transport guests to and from designated destinations.
Maintain equipment standards: Keep bell carts and work areas clean and in good working order.
What it takes to make the stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of hospitality.
Acting with integrity and always doing the right thing.
Inspiring others through leadership.
A belief that teamwork drives the best outcomes.
A sense of ownership and accountability.
A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Join an award-winning workplace culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
About the Company
Facing the West Bank, our resort rests on the edge of the River Nile, less than seven kilometers from central Luxor via shuttle. We have traditional felucca sailing and horseback and camelback tours of the riverbanks, with both Karnak and Luxor temples within four kilometers. Perks include our holistic spa, two infinity pools, and a kids' corner.
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