Requirements
The ideal candidate will have a minimum of 2-3 years of experience in a Rooms Division role with demonstrated housekeeping supervisory or management experience. Essential skills include exceptional organizational and time management abilities, excellent interpersonal and communication skills, strong decision-making capabilities, and proficiency in budget management and inventory control. Comprehensive knowledge of housekeeping standards, protocols, and health and safety regulations is required.
Description
Job description / Role
Job Type
Full Time
Job Location
Ras Al Khaimah, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Administration & Secretarial
Company Industry
Travel, Hotel & Tourism
Company description
Sofitel Al Hamra Beach Resort
Job description
We're looking for an experienced and dynamic Housekeeping Manager to join our team in Ras Al-Khaimah, United Arab Emirates. In this pivotal role, you will lead and inspire a dedicated housekeeping team while maintaining the highest standards of cleanliness, organization, and guest satisfaction. You'll oversee all daily operations of the housekeeping department, ensure exceptional service delivery, and foster a collaborative environment where excellence is the standard.
Responsibilities:
Lead and manage the day-to-day operations of the housekeeping department while ensuring all service standards and protocols are consistently followed and exceeded.
Oversee the preparation and maintenance of all guest rooms, VIP suites, and public areas with meticulous attention to detail and quality assurance.
Address guest concerns and complaints promptly and professionally, implementing effective service recovery solutions and coordinating with appropriate departments to resolve issues efficiently.
Train, mentor, and develop housekeeping staff in proper procedures, equipment usage, and departmental best practices to establish and maintain operational efficiencies.
Collaborate with Front Office, Engineering, and other departments to coordinate seamless guest service and proactively resolve emerging issues.
Manage housekeeping budgets, inventory, and resources effectively while optimizing cost-efficiency without compromising quality standards.
Schedule staff strategically to ensure adequate coverage and maintain service levels during peak and off-peak periods.
Implement and monitor health, safety, and sanitation compliance protocols to ensure a safe and hygienic working environment for all team members.
Conduct regular quality inspections and performance reviews to maintain departmental standards and identify opportunities for continuous improvement.
Foster a positive, inclusive team culture that motivates staff, encourages professional growth, celebrates achievements, and promotes open communication.
Analyze performance metrics and operational data to drive efficiency improvements and support data-informed decision-making.
Qualifications
Required experience:
Minimum 2-3 years of proven experience in a Rooms Division position with demonstrated housekeeping supervisory or management experience.
Strong track record of training, team building, and staff development with the ability to motivate and empower employees to exceed expectations.
Proven ability to work effectively under pressure while maintaining composure, resilience, and a solutions-oriented mindset.
Experience managing multiple projects, priorities, and deadlines simultaneously in a fast-paced hospitality environment.
Required skills:
Exceptional organizational and time management skills with the ability to prioritize effectively.
Excellent interpersonal and communication skills with the ability to build strong relationships across all organizational levels.
Highly results-oriented with strong decision-making capabilities and the ability to take decisive action when needed.
Meticulous attention to detail with a standards-oriented approach and commitment to quality excellence.
Proficiency in budget management, inventory control, and resource planning.
Demonstrated problem-solving abilities and proactive approach to identifying and implementing improvements.
Strong analytical skills with the ability to assess performance metrics and drive operational efficiency.
Flexible and adaptable mindset with the ability to thrive in a dynamic, fast-paced hospitality environment.
Domain expertise:
Comprehensive knowledge of housekeeping standards, protocols, health and safety regulations, and sanitation best practices.
Understanding of guest service excellence principles and customer-focused service delivery.
Familiarity with departmental operations management and cross-functional coordination.
Preferred qualifications:
Commitment to inclusive leadership and creating a supportive, collaborative team environment.
Experience with housekeeping management software or property management systems.
Certification in hospitality management or housekeeping operations (preferred but not required).
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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