Requirements
Previous experience in a Housekeeping supervisory role is preferred. Proven track record of successfully managing and motivating a team. Strong organizational and analytical skills, along with strong verbal and written communication skills are required. Proficiency in Microsoft Office and other computer programs is preferred.
Description
Job DescriptionExceptional Hospitality Starts with YouPicture yourself brightening someone's day. When you join our Housekeeping team, that's exactly what you'll do every time you come to work! As a Housekeeping Supervisor, you'll lead with care and purpose, bringing the light and warmth of hospitality to every guest through your team and the standards you set.ResponsibilitiesHere's what you'll do during a typical day:Supervise housekeeping operations: Allocate daily duties and oversee room attendants to ensure efficient and consistent housekeeping operations.Lead the housekeeping team: Support the training, coaching, scheduling and performance of Room Attendants to deliver service in line with Hilton standards.Maintain room quality: Conduct routine inspections of check-out and occupied rooms to ensure cleanliness, presentation and guestroom standards are consistently maintained.Ensure guest satisfaction: Anticipate and respond to guest needs, including VIP and special requests, while maintaining a high level of personalized service.Monitor facilities & maintenance: Inspect service areas, corridors and storerooms, report maintenance defects and follow up to ensure timely resolution.Drive cleanliness standards: Schedule and supervise deep-cleaning activities and special projects to maintain the highest standards across the hotel.Manage resources & inventory: Monitor housekeeping supplies, equipment and stock levels to ensure effective control, availability and cost efficiency.Uphold Hilton standards & compliance: Ensure adherence to Hilton brand standards, hygiene, health and safety requirements while maintaining professional conduct and consistent housekeeping practices.QualificationsWhat It Takes to Make the StayAt Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team MemberA passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.The Following Capabilities And Qualifications Would Be AdvantageousPrevious experience in a Housekeeping supervisory role.Proven track record of successfully managing and motivating a team.Strong organizational and analytical skills.Strong verbal and written communication skills.Proficiency in Microsoft Office and other computer programs is preferred.About The TeamHow We'll Help You ThriveBenefitsAt Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel programPaid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parentsCrisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional careMental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.