Requirements
Qualifications include a high school diploma or equivalent, strong verbal and written communication skills, a positive attitude with a commitment to exceptional customer service, excellent grooming and professional presentation, and competency in using computers and Microsoft Office applications. Previous experience in a customer-focused or hospitality environment, cash handling, and hotel property management (PMS) and point-of-sale (POS) systems are advantageous.
Description
Job DescriptionExceptional Hospitality Starts with YouPicture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.ResponsibilitiesHere's what you'll do during a typical day:Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying reservation details, assigning rooms, issuing keys, and providing hotel information.Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale and property management systems.Respond to guest needs: Handle guest inquiries, requests, concerns, and messages promptly, ensuring timely resolution and exceptional guest satisfaction.Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel facilities, room categories, rates, promotions, and local attractions to assist guests effectively.Promote hotel services: Apply up-selling techniques to maximize room occupancy and recommend hotel facilities, services, and promotions.Manage financial transactions: Handle cash, foreign currency, credit card transactions, and other payment methods in accordance with hotel policies and procedures.Maintain effective communication: Keep the Front Office Manager and Supervisors informed of significant guest feedback, operational issues, and interdepartmental matters.Follow Hilton standards: Adhere to brand standards, hotel policies, security procedures, fire regulations, and health and safety requirements at all times.QualificationsWhat It Takes to Make the StayAt Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team MemberA passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.The Following Capabilities And Qualifications Would Be AdvantageousPrevious experience in a customer-focused or hospitality environment.High school diploma or equivalent qualification.Strong verbal and written communication skills.Positive attitude with a commitment to delivering exceptional customer service.Excellent grooming and professional presentation.Competent in using computers, Microsoft Office applications.Previous experience in cash handling is an advantage.Previous experience using hotel property management (PMS) and point-of-sale (POS) systems is an advantage.About UsJoin an Award-Winning Workplace CultureAt Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.Curious about life at Hilton Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.