Falahly is an AI-powered job matching platform for the MENA (Middle East and North Africa) region. It uses vector embeddings and skill ontology matching to connect job seekers with relevant positions in UAE, Saudi Arabia, Egypt, Qatar, Kuwait, Bahrain, and beyond.

How does Falahly's AI job matching work?

Falahly analyzes your CV using AI to extract skills, experience level, and career trajectory. It then matches your profile against 50,000+ active job listings using semantic vector similarity and an ontology-aware skill matching system — going beyond keyword matching to understand what you actually know.

What countries does Falahly cover?

Falahly covers the full MENA region including UAE (Dubai, Abu Dhabi), Saudi Arabia (Riyadh, Jeddah), Egypt (Cairo), Qatar (Doha), Kuwait, Bahrain, Jordan, Oman, Lebanon, Morocco, and Tunisia.

Is Falahly free for job seekers?

Yes, Falahly is free for job seekers. You can upload your CV, get AI-powered job matches, and apply to positions without any cost. Premium features like in-depth skill gap analysis and CV optimization insights are available as optional upgrades.

How do I post a job on Falahly?

Employers can post jobs and access Falahly's candidate database through the Employer portal at https://falahly.com/employers. Contact us at support@falahly.com for enterprise plans and bulk posting options.

How do I apply for the CRM Manager job at Wham Clinics ?

Click the Apply Now button on this page to apply for the CRM Manager position at Wham Clinics . You will be redirected to the original job listing to complete your application.

Where is the CRM Manager position located?

This CRM Manager role is based in Giza, Egypt.

CRM Manager

🏢 Wham Clinics

📍 Giza, EgyptFull-timeOn-site

📅 Posted: Yesterday🔄 Updated: Yesterday

CV%

✨ AI Summary

The CRM Manager will develop and execute CRM strategy focusing on retention, repeat visits, loyalty, customer lifetime value (LTV), and revenue growth. Responsibilities include owning customer lifecycle management, segmentation, reactivation, and personalized follow-up programs. The role also involves leading CRM-driven sales and tele sales initiatives, creating customer relationship and loyalty programs, mapping and optimizing the customer journey, and analyzing customer/sales data to track CRM KPIs. Collaboration with Marketing, Operations, Medical, and IT teams for targeted campaigns and offers is key. The manager will oversee call center and chat support performance, focusing on customer growth and tele sales, and will lead, coach, and assess the CRM team to ensure department targets are met. A Bachelor's degree in Business Administration, Marketing, Commerce, Healthcare Management, or a related field is required, along with 5-7 years of experience in CRM or customer growth, including at least 2 years in a managerial role. Proven hands-on experience in CRM-driven sales, retention, reactivation, loyalty, segmentation, tele sales/lead conversion, and campaign performance is essential. Experience in healthcare or high-repeat service businesses is preferred, as are certifications in CRM, sales, customer analytics, loyalty, or digital marketing.

Required Skills

Other

○CRM strategy○loyalty○commercial mindset○sales mindset○tele sales○lead conversion○customer analytics○customer journey mapping○service design○BI tools○retention KPIs○churn KPIs○repeat rate KPIs○conversion KPIs○LTV KPIs○sales KPIs○customer orientation○results-driven○online customer engagement platforms

Business, Sales & Management

○HR Management○Upselling○Customer Segmentation○Process Improvement○Progress Reporting○Performance Management○Campaign Optimization○Coaching○Customer Success○Real Estate Sales

Productivity & Workplace Tools

○Notion○Excel

Information Technology

○React○CRM○Dashboards

Finance, Legal & Governance

○Financial Analysis

Soft Skills & Professional Competencies

○Initiative○Leadership○Communication○Stakeholder Management○Analytical Skills○Organization○Problem Solving○Prioritization○Learning Agility

Requirements

Bachelor's degree in Business Administration, Marketing, Commerce, Healthcare Management, or a related field.Minimum 5-7 years of experience in CRM, customer lifecycle management, or customer growth, with at least 2 years in a managerial role. Proven hands-on experience in CRM-driven sales, retention, reactivation, loyalty, segmentation, tele sales/lead conversion, and campaign performance is required. Experience in healthcare, medical/aesthetic clinics, wellness, or another high-repeat service business is strongly preferred.Training or certification in CRM, sales, customer analytics, loyalty, digital marketing, or a related field is preferred.Strong knowledge of CRM strategy, customer lifecycle management, retention, loyalty, and reactivation.Strong commercial and sales mindset, with experience in tele sales, lead conversion, cross-selling/upselling, and revenue growth.Strong customer analytics and segmentation skills; able to translate data into practical campaigns and actions.Good understanding of customer journey mapping, service design, and process improvement.Proficiency in CRM systems, dashboards/BI tools, Excel/reporting, and data-driven performance management.Strong understanding of CRM KPIs including retention, churn, reactivation, repeat rate, conversion, LTV, sales, and campaign ROI.Creative and proactive in developing customer relationship, loyalty, and growth initiatives.Excellent leadership, coaching, communication, and cross-functional stakeholder management skills.Customer-oriented, analytical, organized, results-driven, and capable of problem solving and prioritization.Solid knowledge of online customer engagement platforms and communication channels.Ambitious, and willing to learn.

Description

Develop and execute CRM strategy focused on retention, repeat visits, loyalty, customer lifetime value (LTV), and revenue growth.Own customer lifecycle management, segmentation, reactivation/win-back of inactive and lost customers, and personalized follow-up programs.Lead CRM-driven sales and tele sales initiatives, including lead follow-up, conversion, cross-sell/upsell, target setting, scripts, and performance improvement.Create customer relationship and loyalty initiatives that strengthen engagement, trust, and long-term relationships with WHAM customers.Map and optimize the end-to-end customer journey, identify drop-off points and friction, and drive cross-functional improvements.Analyze customer and sales data and track CRM KPIs including retention, reactivation, churn, repeat rate, conversion, LTV, and CRM-attributed revenue.Partner with Marketing, Operations, Medical, and IT teams to design targeted campaigns, offers, service enhancements, and CRM automation based on customer insights.Continuously propose, test, and scale ideas that improve bookings, repeat visits, customer value, and sales performance.Maintain management oversight of call center, chat support, and complaint-handling performance, while giving deeper focus to customer growth and tele sales.Lead, coach, and assess the CRM team; ensure accountability, development, and execution of department targets and assigned priorities.

🚀 Apply Now ← Browse all jobs

🔗 Similar Jobs📍 Giza, Egypt

Customer Account Manager

🏢 Leeds

📍 Giza, EgyptFull-time

Customer Account Manager

🏢 Leeds

📍 Giza, EgyptFull-time

Customer Service Manager

🏢 Concrete For Readymade Garments

📍 Giza, EgyptFull-time

📍 View all jobs in Giza