Requirements
Requires 4 to 7 years of experience in vendor management, field operations, or kiosk/ATM/self-service network management. Must have experience managing third-party service providers and holding vendors to SLAs, along with strong operational coordination skills across multiple locations or sites. Familiarity with financial services or regulated environments is preferred.
Description
Envision Employment Solutions is currently looking for a Distribution Operations Manager for one of our partners, a leading Digital Bank!THE ROLEYou run the network that puts the bank within physical reach. Every Point deployed, every vendor keeping it running, every incident that takes one offline comes through the operation you lead, and how well you manage it decides whether the network is there when customers need it. In a bank built digital first, the Points are where it still shows up in person, and you're the one who keeps that promise.WHAT YOU'LL DOManage and hold Point vendors accountable to contracted SLAsOversee Point deployment, installation, and decommissioning strategy across locationsOwn Point network performance reporting and flag issues to the Banking Operations DirectorManage Point related incident escalations and ensure timely resolutionEnsure Points operate in compliance with regulatory and internal standardsMaintain oversight of documentation on Point locations, contracts, and vendor performanceCoordinate with Technology, Infrastructure, Compliance & Risk teams on network issuesManage and develop the L1 Operations AnalystWHAT WE'RE LOOKING FOR4 to 7 years in vendor management, field operations, or kiosk/ATM/self-service network managementExperience managing third-party service providers and holding vendors to SLAsStrong operational coordination skills across multiple locations or sitesFamiliarity with kiosk, ATM, or self-service terminal operations preferredExperience in financial services or regulated environments preferredYOU'LL THRIVE HERE IF YOUYou'd rather fix a vendor's recurring failure than log another ticket about itYou treat network uptime as a promise to the customer, not a KPI on a dashboardYou can coordinate across locations and teams without losing sight of the detailsYou want to build the network that makes a digital bank feel physically real