Workshop Supervisor

Required Skills

The ideal candidate will possess a Diploma or Bachelor's degree in automobile or mechanical engineering, along with relevant automotive technical certifications. A minimum of 5 years of experience in automotive workshop operations, including previous supervisory or team leadership roles, is required. Proficiency in dealership operations, workshop KPIs, technical processes, ERP systems, and Microsoft Office applications is essential, as is a proven ability to lead teams and deliver operational results.

Job description / Role Job Type Full Time Job Location Ras Al Khaimah, UAE Nationality Any Nationality Salary Not Specified Gender Not Specified Arabic Fluency Not Specified Job Function Engineering - Mechanical & Aeronautical Company Industry Retail Overview of the role Join Al-Futtaim Automotive as a Workshop Supervisor – Lexus Ras Al Khaimah and lead a team of skilled technicians in delivering exceptional workshop performance, operational excellence, and customer satisfaction. This is a key leadership role responsible for driving productivity, ensuring vehicles are repaired right the first time, and delivering on-time service while maintaining the highest standards of quality, safety, and efficiency. You will play an important role in developing technical talent, optimizing workshop operations, and supporting Lexus's commitment to delivering an exceptional customer experience. What you will do Lead and supervise the day-to-day workshop operations to achieve productivity, efficiency, and revenue targets Drive the "Fix It Right" culture and ensure adherence to manufacturer and distributor technical standards Monitor workshop KPIs, sold hours, utilization, productivity, and on-time delivery performance Plan and allocate workloads effectively to maximize technician efficiency and workshop capacity Ensure quality control standards are maintained and implement corrective actions where required Coach, mentor, and support technicians through training and performance management Manage warranty repair processes and ensure compliance with principal requirements Oversee workshop tools, equipment, consumables, and inventory management Lead continuous improvement initiatives and operational enhancement projects Ensure compliance with HSSE requirements, company policies, and operational standards Required skills to be successful Strong leadership and team supervision skills Deep understanding of automotive workshop operations and dealership processes Proven ability to drive productivity, efficiency, and customer satisfaction Strong analytical and KPI management capabilities Excellent communication and stakeholder management skills Experience in quality control, warranty management, and workshop planning Strong attention to operational excellence and continuous improvement Customer-focused mindset with a passion for delivering premium service About the team At Lexus Ras Al Khaimah, you'll be part of a high-performing aftersales team dedicated to delivering a premium ownership experience. Working alongside service, parts, and technical operations teams, you will contribute to maintaining the exceptional standards associated with the Lexus brand while supporting a culture of teamwork, development, and customer excellence. What equips you for the role Diploma or bachelor's degree in automobile or mechanical engineering Relevant automotive technical certifications Minimum 5 years of experience within automotive workshop operations Previous experience in a workshop supervisory or team leadership role Strong knowledge of dealership operations, workshop KPIs, and technical processes Experience using ERP systems and Microsoft Office applications Proven ability to lead teams and deliver operational results About Al-Futtaim Automotive A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial and construction equipment. What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward. About the Company Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt. The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery. The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility. Apply Now