Senior Customer Service Specialist

🏢 Oracle
📍 Kansas City, United StatesFull-timeOn-site
📅 Posted: 3w ago🔄 Updated: 3w ago
CV%
✨ AI Summary
The Senior Customer Service Specialist role within Oracle Health Support is responsible for serving as the primary point of contact for clients needing technical and application support. This position involves troubleshooting technical issues, resolving application problems, and triaging support requests via phone, ticketing, and electronic channels. Key responsibilities include investigating and documenting issues, performing routine configurations, and supporting back-end troubleshooting activities. The role requires strong problem-solving, communication, and customer service skills to ensure client satisfaction. Candidates must be U.S. citizens, eligible to obtain a government security clearance, and comfortable with a hybrid work schedule.
Required Skills
Information Technology
○Debugging
Business, Sales & Management
○Customer Success
Soft Skills & Professional Competencies
○Problem Solving○Communication
Other
○HIPAA
Nice to have:
Other
○Oracle Health applications
Information Technology
○SQL
🎁 Benefits & Perks
Medical, dental, and vision insurance, including expert medical opinion; Short term disability and long term disability; Life insurance and AD&D; Supplemental life insurance (Employee/Spouse/Child); Health care and dependent care Flexible Spending Accounts; Pre-tax commuter and parking benefits; 401(k) Savings and Investment Plan with company match; Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.; 11 paid holidays; Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.; Paid parental leave; Adoption assistance; Employee Stock Purchase Plan; Financial planning and group legal; Voluntary benefits including auto, homeowner and pet insurance.
Requirements
The ideal candidate will have an Associate's degree, Bachelor's degree, or technical degree, with a minimum of 2 years of professional experience in customer service, technical support, healthcare, or a related field. At least 1 year of call center and/or phone-based technical support experience is required, along with basic technical troubleshooting skills and strong customer service, communication, and problem-solving abilities. U.S. citizenship is mandatory due to client contracts, and the role requires the ability to obtain a government security clearance. The position follows a hybrid schedule.
Description

U.S. citizenship required due to client contracts. Position must be performed on U.S. soil. Ability to obtain the appropriate government security clearance is required.

 

This role follows a hybrid schedule and may require in-office attendance based on business and operational needs.

 

Preferably based in one of the following locations:

  • Orlando, FL
  • Kansas City, MO
  • Nashville, TN

 

Overview

 

As a Senior Customer Service Specialist within Oracle Health Support, you will serve as a primary point of contact for Oracle Health clients seeking technical and application support. In this role, you will provide exceptional customer service by troubleshooting technical issues, resolving application-related problems, and triaging support requests in a fast-paced support environment.

You will support both internal and external clients through phone, ticketing, and other electronic support channels while leveraging your knowledge of Oracle Health applications, clinical and operational workflows, and support methodologies. This role requires strong problem-solving, communication, and customer service skills to ensure timely issue resolution and a positive client experience.

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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
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Local: 19600%
🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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Domain: 67.0
🔥 Motivationi78%
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Title Fit: 78.00