Requirements
Requires a Bachelor's degree or diploma in IT, Computer Science, or related field, with 3-5 years of experience in IT technical support. Must have strong knowledge of email domain configuration, system integration, networking, and Windows OS support. Excellent troubleshooting, analytical, problem-solving, communication, and customer service skills are essential.
Description
Job description / Role
Job Type
Full Time
Job Location
Abu Dhabi, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Education & Teaching
Company Industry
Software & Internet Services
Description
Al Gahwa Al Arabiya is urgently seeking a skilled and proactive IT technical support professional to join our team immediately. We are looking for an experienced candidate who can provide end-to-end technical support, manage IT infrastructure, and ensure the smooth operation of all business systems and networks.
Key responsibilities
Provide technical support for hardware, software, networking, and IT systems.
Configure and manage email domains, email accounts, and related services.
Handle system integration and troubleshoot connectivity issues between business applications.
Install, configure, and maintain operating systems, software applications, and business tools.
Set up, monitor, and maintain LAN/WAN networks, Wi-Fi, routers, switches, and network devices.
Troubleshoot desktop, laptop, printer, scanner, and peripheral device issues.
Monitor system performance and ensure maximum uptime and security.
Perform regular system updates, backups, and preventive maintenance.
Support users by resolving technical issues in a timely and professional manner.
Coordinate with third-party vendors and service providers when required.
Maintain IT documentation, asset inventory, and technical records.
Ensure compliance with company IT policies and cybersecurity best practices.
Requirements
Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
Proven 3 to 5 years of experience as an IT technical support engineer or in a similar role.
Strong knowledge of email domain configuration (Microsoft 365, Google Workspace, DNS, MX, SPF, DKIM, and related email services).
Experience with system integration, software installation, and troubleshooting.
Good understanding of networking, including TCP/IP, routers, switches, firewalls, VPNs, and wireless networks.
Experience supporting Windows operating systems and common business applications.
Excellent troubleshooting, analytical, and problem-solving skills.
Strong communication and customer service abilities.
Ability to work independently and manage multiple technical tasks efficiently.
Candidates who can join immediately will be given preference.
Benefits
Competitive salary based on qualifications and experience.
Employment visa and benefits as per UAE Labour Law.
Professional and collaborative work environment.
Opportunities for career growth and development.
If you have the required technical expertise and are available for immediate joining, we encourage you to apply and become part of the Al Gahwa Al Arabiya team.
Immediate joiners are highly preferred.
Apply Now