Requirements
Fluency in English language is a must. Ability to focus attention on guest needs, remaining calm and courteous at all times. Proficient in Opera PMS and Front Office System. At least 1-2 year experience working as Receptionist in a 4-5 star hotel. Commitment to maintaining confidentiality and adhering to ethical standards in financial practices.
Description
Company DescriptionFairmont Hotels & ResortsJoin a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.About Fairmont Fujairah Beach ResortNestled among the hidden valleys of the majestic Al Hajar Mountains, our unique beach resort lies along the coast of Dibba, the second-largest town in the emirate of Fujairah offering guests the holiday of a lifetime.About The Application ProcessAt Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.Job DescriptionWelcoming each new and returning guest with personalized and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region, you will anticipate guests needs and offer recommendations that make their stays even more special.As the first point of contact, the Front Desk Agents primary function is to connect with our hotel guests and create a unique Magnifique experience for their stay. The Front Desk Agent will perform all front desk duties, as well as assist in the Telephone Operator/Room Service Order taking capacity. The primary focus at all times in this position is the guest.Primary DutiesCheck-in & Check-out hotel guests (verify credit card & identification, secure payment and obtain signed registration card)Maintain Guest confidentiality and security at all timesEnsure guest methods of payment are in good standing at all timesEngage guests in public area to direct and answer questionsOrient guests in the hotel and help them to understand the property and amenitiesRecognize and highlight benefits for all VIP guestsUpsell guests rooms and promote all hotel services and events.Complete daily reports to manage all guest credit card balances and billingComplete daily reports for guest requests and room preferencesAssist in guest problem resolutionMaintain a cash bank for guest transactionsCorrectly complete all end of day cashiering Engage in the implementation of all Fairmont Standards in the Front OfficeExude a professional and luxury demeanor at all timesQualificationsFluency in English language is a mustAbility to focus attention on guest needs, remaining calm and courteous at all timesProficient in Opera PMS and Front Office SystemAt least 1-2 year experience working as Receptionist in a 4-5 star hotelCommitment to maintaining confidentiality and adhering to ethical standards in financial practicesEmbrace the Fairmont brand promise and luxury in your role and in all your interactions Foster an inclusive environment where every individual feels valued and respected