Requirements
Fluency in English language is a must. Ability to focus attention on guest needs, remaining calm and courteous at all times. Proficient in Opera PMS and Front Office System. At least 1-2 year experience working as receptionist in a 4-5 star hotel. Commitment to maintaining confidentiality and adhering to ethical standards in financial practices. Embrace the Fairmont brand promise and luxury in your role and in all your interactions. Foster an inclusive environment where every individual feels valued and respected.
Description
Job description / Role
Job Type
Full Time
Job Location
Fujairah, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Travel, Hotel & Tourism
Company description
Fairmont Hotels & Resorts
Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.
About Fairmont Fujairah Beach Resort
Nestled among the hidden valleys of the majestic Al Hajar Mountains, our unique beach resort lies along the coast of Dibba, the second-largest town in the emirate of Fujairah offering guests the holiday of a lifetime.
About the application process
At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
Job description
Welcoming each new and returning guest with personalized and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region, you will anticipate guests’ needs and offer recommendations that make their stays even more special.
As the first point of contact, the Front Desk Agents’ primary function is to connect with our hotel guests and create a unique Magnifique experience for their stay. The Front Desk Agent will perform all front desk duties, as well as assist in the Telephone Operator/Room Service Order taking capacity. The primary focus at all times in this position is the guest.
Primary duties
Check-in & check-out hotel guests (verify credit card & identification, secure payment and obtain signed registration card)
Maintain guest confidentiality and security at all times
Ensure guest methods of payment are in good standing at all times
Engage guests in public area to direct and answer questions
Orient guests in the hotel and help them to understand the property and amenities
Recognize and highlight benefits for all VIP guests
Upsell guests rooms and promote all hotel services and events
Complete daily reports to manage all guest credit card balances and billing
Complete daily reports for guest requests and room preferences
Assist in guest problem resolution
Maintain a cash bank for guest transactions
Correctly complete all end of day cashiering
Engage in the implementation of all Fairmont Standards in the Front Office
Exude a professional and luxury demeanor at all times
Qualifications
Fluency in English language is a must
Ability to focus attention on guest needs, remaining calm and courteous at all times
Proficient in Opera PMS and Front Office System
At least 1-2 year experience working as receptionist in a 4-5 star hotel
Commitment to maintaining confidentiality and adhering to ethical standards in financial practices
Embrace the Fairmont brand promise and luxury in your role and in all your interactions
Foster an inclusive environment where every individual feels valued and respected
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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