The role involves scheduling and managing customer orders across multi-product lines using SAP and Kinaxis systems, ensuring efficient delivery within agreed timelines and meeting service level agreements (SLAs). Responsibilities include resolving complex order-related issues, escalating when necessary, and maintaining clear communication to provide excellent customer service. The position also requires developing monitoring processes and metrics for management, preparing reports, and responding to inquiries regarding orders, product availability, lead times, and pricing.
Additionally, the role emphasizes collaboration with internal teams such as Sales Operations, Logistics, Procurement, and Order Management to prioritize orders, address material availability issues, and optimize delivery schedules. Proactive problem-solving, multitasking, and the ability to work independently or in a team are essential. Advanced skills in SAP, Kinaxis, and Excel are utilized to execute responsibilities effectively, while continuous improvement and serving as a backup for other schedulers are integral aspects of the role.