Requirements
Requires 2-4 years of experience in IT support, IT operations, or systems administration, with experience in Google Workspace/Microsoft 365, managing user access, SaaS applications, software licenses, and company devices. A good understanding of basic IT security principles, including MFA, access controls, and permissions is necessary. Must be fluent in English and Russian, and based in Dubai.
Description
About BideaseBidease is a fast-growing mobile ad tech company specializing in in-app programmatic advertising. Our DSP empowers advertisers to efficiently reach their target audiences across mobile devices. We work with top brands, agencies, and app developers to drive measurable growth through data-driven performance.About the RoleWe are looking for an IT Operations Specialist to support the day-to-day IT needs of our employees and ensure that access, devices, software, and IT processes are managed effectively and securely.Key ResponsibilitiesManage employee access to company systems, including setting up, changing, suspending, and removing access when neededHandle the IT side of employee onboarding and offboarding, ensuring systems, accounts, and equipment are ready on timeManage company software, subscriptions, licenses, and user accountsMaintain accurate access records and regularly review permissionsProvide day-to-day IT support for logins, permissions, accounts, software, laptops, and other technical issuesSupport basic IT security practices, including MFA, password requirements, admin rights, and access reviewsManage laptops and other company equipment, including inventory, assignment, setup, repairs, and replacementsManage email groups, shared mailboxes, distribution lists, shared folders, drives, and related permissionsDocument key IT processes and proceduresTrack IT requests and ensure issues are followed up and resolved in a timely mannerIdentify IT or security risks and escalate them when neededSupport basic system integrations and automationMaintain visibility over access, licenses, IT issues, and key security risksRequirements 2–4 years of experience in IT support, IT operations, systems administration, or a similar roleExperience working with Google Workspace and/or Microsoft 365Experience managing user access, SaaS applications, software licenses, and company devicesGood understanding of basic IT security principles, including MFA, access controls, and permissionsExperience supporting both technical and non-technical employeesFluency in English and Russian requiredMust be based in and able to work from our Dubai officeStrong problem-solving skills, with a reliable, detail-oriented, proactive, and organized approach