Requirements
The ideal candidate will possess a Bachelor's degree in Mechanical Engineering with over 10 years of progressive experience in automotive after-sales, including at least 5 years in a senior leadership role. Strong strategic planning, P&L and budget management skills are essential, along with experience managing after-sales operations across multiple locations. Excellent communication skills in Arabic and English, proficiency with CRM systems, and a data-driven approach to decision-making are required.
Description
Duties & Responsibilities Strategy & PlanningLeads participation in the yearly business plan meeting to set forth the Jeep & Alfa Romeo After Sales strategicobjectives, in alignment with Stellantis standards. Presents the After Sales results to the Brand General Managerand senior management on a quarterly basis, outlining achievements versus plan and challenges and suggestionsfor improvements.Sets the standards and performance measures of the After Sales department in line with the company's strategicdirection, and cascades it down to the direct reports and monitors their timely implementation, ensuring theachievement of the set objectives.Budget & Policy GovernanceReviews and approves the annual After Sales budget plan for the overseen department (i.e., Services budget, andspare parts), ensuring alignment with the company's vision and strategies, and submits to the Brand GeneralManager for final approval.Reviews his department's operational policies & procedures manual, and monitors their ongoing implementationIncorporates all changes upon their occurrence, and ensures clear communication of those changes to the relevantdepartments.Performance Monitoring & ReportingReviews and approves all the periodical reports generated from the Services, Spare Parts and Customer CareDepartments, analyses them versus performance measures and provides recommendations accordingly.Reviews Customer Service reports on a monthly basis, and ensures that corrective initiatives identified for theimprovement of service quality are being efficiently and timely implemented.People & Talent ManagementApproves the yearly Technical Training Plan submitted by the Training Manager, from a budgetary and requirementsaspect. Ensures implementation of the approved Plan and reviews the technical skills inventory quarterly report,providing corrective actions and recommendations for improvement.Approves the monthly Bonus Systems of the After Sales Staff submitted by the After Sales Manager and Spare PartsManager.Conducts performance appraisal sessions of his direct reports in due time. Reviews and approves the performanceappraisals conducted by his first liners to their subordinates, ensuring a timely, efficient, and objective PerformanceManagement process.Marketing & Stakeholder RelationsPrepares, in cooperation with the Marketing Manager, the After Sales programs including the design andproduction of communication material, ensuring adherence to the company's corporate identity.Maintains a professional and strategic relationship with Stellantis and key Spare Parts suppliersRequirementsBachelor's degree in Mechanical EngineeringStrategic planning and the ability to translate brand/business objectives into an after-sales action plan. Strong P&L and budget management skills. Stakeholder management — comfortable engaging Stellantis, senior management, and cross-functional department heads (Finance, Marketing, Training). Leadership and people development — coaching, performance management, succession planning. Data-driven decision-making — able to read service/parts/customer KPIs and act on them. Customer experience orientation, with a focus on retention and loyalty programs. Negotiation skills, particularly with spare parts suppliers and service contracts. Strong knowledge of automotive after-sales processes, warranty, and technical training frameworks. Excellent communication skills in Arabic and English. Proficiency with after-sales/CRM systems and reporting tools. Academic & professional qualifications: 10+ years of progressive experience in automotive after-sales (Services, Spare Parts, Customer Care), including at least 5 years in a senior after-sales leadership role. Proven experience managing after-sales operations across multiple showrooms/service centers for a brand or brand group.