Requirements
Requires strong customer service and hospitality skills, clear verbal and written English communication, organizational and time-management abilities, basic computer proficiency (email, office applications, reservation systems), and knowledge of local attractions in Giza. Previous experience in tourism, travel services, or guest relations is preferred. A high level of reliability and professional appearance is essential.
Description
Company Description egitalloyd travel is a travel company headquartered at 20 El Nahda in Giza, Egypt, serving visitors and travelers in the region and beyond. The company focuses on delivering organized travel experiences, local tours, and customer support for a variety of visitor needs. As a growing organization, egitalloyd travel values reliable service, clear communication, and positive guest interactions. Team members can expect to work in a dynamic environment that prioritizes hospitality, responsiveness, and professionalism.Role Description The Visitor Experience role is a full-time, on-site position based in Giza, responsible for supporting guests throughout their travel and visit journey. Day-to-day tasks include welcoming visitors, answering questions, providing information about tours and services, and helping guests plan itineraries that meet their needs and preferences. The role involves coordinating bookings, confirming reservations, and ensuring that visitor documentation and payments are handled accurately. The visitor experience team member will also respond to inquiries in person and by phone or email, address concerns promptly, and collaborate with colleagues and partners to deliver smooth, enjoyable travel experiences. Maintaining an organized front-of-house area, preparing visitor materials, and collecting feedback to improve services are also key aspects of this role.QualificationsStrong customer service and hospitality skills, with the ability to engage visitors in a friendly, professional manner and resolve issues effectively.Clear verbal and written communication skills in English; additional language skills are a plus (e.g., Arabic or other widely spoken languages).Organizational and time-management abilities to handle multiple bookings, inquiries, and tasks without compromising accuracy or service quality.Basic computer proficiency, including email, office applications, and reservation or booking systems; willingness to learn new tools and platforms.Knowledge of local attractions, transportation options, and cultural points of interest in Giza and surrounding areas, or the ability to learn quickly.Collaborative mindset, with the ability to work effectively in a team and coordinate with guides, drivers, and other partners.Previous experience in tourism, travel services, guest relations, or a similar visitor-facing role is preferred but not strictly required.High level of reliability, professional appearance, and a commitment to creating positive, inclusive experiences for all visitors.