Requirements
Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field.Professional certifications such as CompTIA Network+, Security+, Microsoft, Cisco (CCNA), ITIL, or equivalent are preferred.Experience7+ years of experience in IT infrastructure, systems administration, or technical support.
Description
Supervise and mentor IT support staff, assigning daily tasks and monitoring performance.Oversee the installation, configuration, maintenance, and troubleshooting of hardware, software, and network systems.Ensure the availability, performance, and security of servers, networks, and end-user devices.Monitor helpdesk tickets and ensure issues are resolved within agreed service levels (SLAs).Manage user accounts, permissions, and access controls.