✨ AI Summary
The Senior Technical Support and Training Specialist will be responsible for monitoring and following up on the performance of authorized service centers, reviewing and approving product replacement requests, and ensuring service quality and compliance with company standards. This role involves supporting service centers with complex technical issues, preparing technical reports, monitoring service KPIs, and ensuring adherence to safety standards and after-sales service procedures. The specialist will also conduct technical visits and audits as needed. The position requires a minimum of 7 years of experience in servicing and troubleshooting various water heating systems and boilers, with strong knowledge of heating systems, diagnostics, and replacement criteria.
Requirements
· Minimum 7 years of experience in servicing and troubleshooting gas water heaters, electric water heaters, and boilers.· Strong knowledge of heating systems, diagnostics, product replacement criteria, and technical quality standards.· Excellent analytical and problem-solving skills.· Strong communication and leadership abilities.· Willingness to travel to service centers when required.
Description
· Follow up and monitor the performance of authorized service centers.· Review and approve product replacement requests based on technical assessment and company policies.· Monitor service quality and compliance with company standards and policies.· Support service centers in resolving complex technical issues.· Prepare technical reports and monitor service KPIs.· Ensure compliance with company safety standards and after-sales service procedures.· Conduct technical visits and audits when required.