Requirements
Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field.1-2 years of experience in IT support, technical support, or a similar role is preferred.Good knowledge of Windows operating systems, hardware troubleshooting, and networking fundamentals (TCP/IP, DNS, DHCP).Familiarity with Microsoft 365 applications, Active Directory, and user account administration.Basic understanding of network infrastructure, cybersecurity practices, and endpoint management.Strong analytical, troubleshooting, and problem-solving skills.Very good command in English.Ability to work effectively both independently and within a team environment.
Description
Provide timely first-line technical support to end users for hardware, software, network, and system-related issues.Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.Manage user accounts, access rights, and permissions in compliance with company policies and security standards.Support Microsoft 365 services, including email administration and collaboration tools.Monitor, diagnose, and resolve network connectivity and performance issues, escalating complex cases when necessary.Perform routine system maintenance, updates, and software installations to ensure optimal performance and security.Maintain accurate records of IT assets, including inventory tracking, allocation, and lifecycle management.Document technical incidents, troubleshooting procedures, and resolutions to support knowledge management and continuous improvement.Respond to and resolve helpdesk tickets within established service level agreements (SLAs).Collaborate with internal teams and external vendors to implement IT projects and support business operations.Ensure compliance with IT policies, procedures, and information security requirements.