✨ AI Summary
This role is for a Bell Attendant responsible for providing professional and customer-focused service to guests, ensuring a memorable stay from arrival to departure. Key responsibilities include greeting guests, managing luggage, handling messages and deliveries, and maintaining communication with other departments. The ideal candidate will possess a diploma in hospitality or concierge training, good English communication, and strong interpersonal skills, along with a customer-driven, proactive, and physically fit demeanor.
Requirements
Diploma in hospitality or vocational training in concierge section. Good English communication skills and strong interpersonal abilities are essential. Must be customer-driven, courteous, helpful, proactive, dynamic, approachable, physically fit, and have a positive attitude.
Description
Job DescriptionWe are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.As a Bell Attendant you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as- Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure Maintain effective communication with all related departments to ensure smooth service delivery Maintain an up to date knowledge of the hotel and local services Maintain awareness of guest profile through Opera guest profile system Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner Deliver morning newspapers to rooms Deliver guest messages and other deliveries immediately without delay in a professional manner Ensure concierge desk and store room is clean tidy and well organizedSkillsEducation, Qualifications & ExperiencesYou should ideally have a diploma in hospitality or a vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essentials.Knowledge & CompetenciesThe ideal candidate will be customer driven with a courteous, helpful, proactive and switched on personality and a dynamic and approachable character. You must be physically fit, passionate and with a positive attitude, while possessing following additional competencies-Understanding the JobTaking ResponsibilityRecognizing DifferencesCustomer FocusAdaptabilityTeamwork