Requirements
The Program Administrator will support the National Account Team Lead and other Program Managers. Responsibilities include writing proposals, understanding customer-specific requirements, maintaining file integrity, managing leak response programs, tracking and invoicing service calls, and updating customer portals. Proficiency in Microsoft Excel, Outlook Email, Microsoft Teams, and Smartsheet is required. Experience with SAP is a plus.
Description
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!Tremco Construction Products Group brings together Roofing & Building Maintenance, Commercial Sealants, Waterproofing divisions, Dryvit, Nudura and Willseal brands, Prebuck LLC, Weatherproofing Technologies, Inc., Weatherproofing Technologies Canada and PureAir Control Services, Inc.Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us.We are looking for a Program Administrator.General DescriptionThe Program Administrator is responsible for supporting the National Account Team Lead and other Program Managers in a behind-the-scenes type of role. The Program Administrator should be a very detail oriented and organized professional who understands the importance of deadlines, communication, and customer-specific requirements. The Program Administrator will be responsible for working on multiple Programs (service contracts) and executing on the day-to-day requirements as outlined by the National Account Team Lead and/or the Program Manager.Essential Duties And ResponsibilitiesWriting proposals for customer accounts.Understanding customer specific requirements (applicable discounts, labor/material break out, taxes, etc.)File/document integrity - use internal web resources (eBuilder) and local file storage to maintain document and file storage integrity.Understanding different labor rates for each WTI region(s).Understanding different WTI service types and how they are priced.Managing multiple leak response programs.Tracking leak calls and WTI service response times. Managing subcontractor invoices and completion paperwork. Working with regional administrators to re-dispatch leak calls, get progress updates, etc. Working with WTI technicians to request NTE increases on individual leak responses if applicable.Tracking and invoicing leak service calls. Delivering invoices to customer specific locations (work order systems, customized email addresses, etc.)Tracking inspection programs.Working in internal systems to track roof inspection data. Maintaining a master inspection tracker showing where small pieces of entire programs are in relation to completion.Maintain a weekly schedule to WTI field technicians and Program Manager (to share with customer).Inputting budgets, editing, and categorizing recommendations from WTI field technicians. Submitting reports and files for internal quality control. Editing reports as needed based on feedback from quality control personnel. Delivering reports to Program Manager/customer. Customer portalsUpdating customer work order status with ETAUpdating customer invoice system with InvoiceSpecial Project AssignmentsBe accountable for managing your day based on tasks set forth by Program Manager. CompetenciesTechnicalKnowledge of all Services that WTI offers (able to read through a price book and understand the information)CommunicationSuperior written, oral, and digital communication skills.Computer LiteracyOutlook EmailMicrosoft TeamsMicrosoft Excel (must have)SmartSheetSAPQualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Job Identification 14813 Job Category Sales Support / Customer Service Posting Date 08/21/2026, 01:43 PM Job Schedule Full time Job Shift Day Locations 3735 Green Rd, Beachwood, OH, 44122, US (Remote)