Requirements
The SAP Client Program Manager must have 10+ years of SAP delivery experience, specifically in large, complex, multi-stream SAP programs (S/4HANA, SAP TRM, ECC, or hybrid). Strong expertise in SAP technical or functional domains, stakeholder management (including executive-level), commercial acumen, risk management, governance, and multi-vendor environments is essential. Proficiency in Agile, Scrum, and traditional project/program management methodologies, along with excellent communication, negotiation, and problem-solving skills, are required.
Description
The SAP Client Program Manager is responsible for the end-to-end delivery of large and complex SAP programs, with a strong focus on public sector engagements. This role requires a seasoned leader with 10+ years of SAP delivery experience, capable of driving multi-stream implementations while ensuring alignment with business objectives, governance standards, and financial targets.As the primary point of accountability, the SAP Program Manager oversees delivery excellence, manages senior stakeholder relationships, safeguards commercial outcomes, and leads cross-functional teams in high-pressure environments. The role demands a blend of technical/functional SAP expertise, strategic thinking, and strong leadership capabilities to deliver successful transformation programs.Key SkillsMust Have10+ years of experience in SAP project/program delivery Proven experience in roles such as SAP Program Manager / Delivery Director / Senior Delivery ManagerStrong expertise in SAP technical or functional domainS - SAP TRM, Experience in delivering large, complex, multi-stream SAP programs (S/4HANA, SAP TRM, ECC, or hybrid landscapes)Extensive stakeholder management experience, including executive-level interactionsStrong commercial acumen (contracts, gross margin, revenue, and cost management)Expertise in risk management, governance, and escalation handlingExperience managing multi-vendor and distributed delivery environmentsStrong leadership and team management skills with ability to drive high-performance teamsProficiency in Agile, Scrum, and traditional project/program management methodologiesExcellent communication, negotiation, and problem-solving skillsNice to HaveExperience in public sector or government SAP programsSAP certifications in relevant modules or technologiesPMP, PRINCE2, or equivalent program/project management certificationExposure to SAP Activate methodology and digital transformation initiativesExperience in pre-sales, solutioning, and account growth strategiesFamiliarity with regulatory, audit, and compliance requirements in large programsKey ResponsibilitiesDelivery & Program LeadershipOwn end-to-end SAP program delivery, ensuring adherence to scope, schedule, quality, and financial objectives Lead and govern large-scale, multi-stream SAP implementations across S/4HANA, ECC, or hybrid environments Act as the single point of accountability for overall delivery performance Ensure compliance with governance, regulatory, and audit requirements, particularly in public sector engagements Customer & Stakeholder ManagementServe as the primary interface for senior customer stakeholders, including executives and steering committees Build and maintain strong, trusted client relationships Manage customer expectations, risks, and escalations proactively and effectively Resolve complex business and delivery challenges by aligning stakeholders, teams, and solutions Team Leadership & Delivery ManagementLead, mentor, and manage large cross-functional SAP teams (functional, technical, and PMO) Drive a high-performance culture with focus on accountability, resilience, and continuous improvement Oversee project managers and solution leads to ensure alignment with program goals Promote collaboration, knowledge sharing, and talent development within teams Commercial & Financial ManagementOwn program-level commercial governance, including contracts, SOWs, and change requests Monitor and manage financial performance, including revenue, costs, and gross margins Provide insights and recommendations to business leadership on financial and delivery risks Support sales and account teams with renewals, upsell opportunities, and pipeline growth Risk, Issue & Escalation ManagementProactively identify, assess, and mitigate delivery, financial, and reputational risks Lead resolution of complex issues and high-impact escalations with strong decision-making Maintain composure and demonstrate leadership in high-pressure and challenging environmentsBusiness SkillsExcellent oral and written communication skills, the ability to communicate with others clearly and concisely.Understands business processes for focus areas or modules.Ability to do research and perform detailed tasks.Strong analytical skills.Understands business functionality related to SAP module/application as well as can identify and understand touch points between modules.Understands how to solve detailed SAP problems.Understands and can explain best business practices, especially those that SAP enables.Consulting SkillsStrong consulting mindset with the ability to understand client business objectives and align SAP solutions to drive measurable outcomesAbility to engage with senior stakeholders to shape transformation agendas, define roadmaps, and influence strategic decisionsExpertise in translating complex business requirements into scalable SAP solutions through structured problem-solving and fit-gap analysisCapability to challenge client assumptions constructively and recommend best practices aligned with SAP standards and industry benchmarksExperience in driving business process transformation, not just system implementation, with a focus on value realizationStrong facilitation skills to lead workshops, design thinking sessions, and executive discussionsAbility to provide advisory on SAP roadmap, release strategy, and innovation opportunities (e.g., S/4HANA transformation)Commercially aware consulting approach, balancing client value with delivery feasibility and profitabilitySkilled in stakeholder alignment across business and IT teams, ensuring consensus on priorities and solutionsAbility to operate in ambiguous environments, providing clarity, structure, and actionable recommendationsStrong negotiation and influencing skills to manage conflicting priorities and drive program success