✨ AI Summary
The Service Advisor at rox motors gabon is responsible for being the main point of contact for customers needing vehicle repair and maintenance. Key duties include providing excellent customer service, coordinating with technicians, and ensuring clear communication between customers and the workshop team. The role also involves estimating and pricing services, managing customer satisfaction, and potentially upselling. Strong communication, customer service, problem-solving, and organizational skills are required, along with proficiency in workshop management software and MS Office.
Requirements
The Service Advisor is the primary point of contact for customers seeking vehicle repair and maintenance services. This role requires strong communication, customer service, problem-solving, and organizational skills. Proficiency in workshop management software and MS Office tools is essential. The ability to maintain customer relationships and stay calm under pressure is also important.
Description
Workshop Service Advisor is the primary point of contact for customers seeking vehicle repair and maintenance services. The role involves delivering excellent customer service, coordinating services with technicians, and ensuring smooth communication between customers and the workshop team.Customer Interaction,Service Coordination,Estimating & Pricing,Customer Satisfaction,Sales & Upselling,Administrative DutiesSkills RequiredStrong communication and customer service skills.Strong problem-solving and organizational skills.Ability to maintain customer relationships and stay calm under pressure.Proficiency in workshop management software and MS Office tools.Excellent communication skillsStrong customer service and interpersonal skills.Detail-oriented with the ability to manage multiple tasks efficiently.Proficiency in using workshop management software and basic MS Office tools.