✨ AI Summary
Capgemini is seeking an Order Management Specialist in Cairo, Egypt, to ensure efficient master data maintenance and coordinate customer and sales team communications. The role involves monitoring order processing through the ERP system, managing order follow-ups and enhancements, and ensuring high service levels for customers. Responsibilities include order fulfillment, planning with the logistics team, delivery follow-ups, and conducting loss analysis using Excel and Power BI to develop mitigation plans.
Key technical requirements include proficiency in ERP systems, Route Optimization Software, Power BI, and Excel. Experience with Transportation Management Systems (TMS), Warehouse Management Systems (WMS), and Order Management Systems (OMS) is preferred. The specialist will also be involved in demand forecasting, inventory planning, and coordinating with purchasing teams to maintain stock availability. Driving daily reports and participating in weekly/monthly business review meetings are also part of the role.
Requirements
The Order Management Specialist will be responsible for maintaining master data, communicating with customers and sales teams, monitoring order processing via ERP, and coordinating order fulfillment with the logistics team. Key technical skills include proficiency in ERP systems, Route Optimization Software, Power BI, and Excel, with experience in TMS, WMS, and OMS being preferable. The role involves demand forecasting, inventory planning, and analyzing losses to implement mitigation strategies.
Description
Job DescriptionEnsure Master data is efficiently maintained internally & externally.Responsible for customers & sales team communication and coordination.Monitor order processing over ERP system.Order management follow ups & enhancements.Order change tasks as per the process.Ensure granting the highest possible service level for our customersOrders fulfilment tasks.Orders planning with logistics team.Delivery follow ups.Excel & Power BI Loss Analysis & action plan for mitigation.Driving the needed daily report for the business.Returns Investigation.Driving review weekly/monthly business review meetings.Job Description - Grade SpecificKey responsibilities encompass:Technical Excellence: Transportation Management Systems TMS,Warehouse Management Systems WMS, Order Management Systems OMS, and Route Optimization SoftwareForecast demand for products and create inventory plans to ensure stock availability. Analyze inventory levels and product demands. Coordinate with purchasing teams to ensure timely ordering and delivery of stock. Implement inventory control systems to avoid product overstock and outages