Requirements
Candidates must have a minimum of 1 year of experience in a similar role, as a telephone operator, or in a call center. Excellent communication and organizational skills are required, along with being responsible, reliable, and able to work well under pressure and in a team environment. Previous F&B or Micros experience is an asset but not required.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Travel, Hotel & Tourism
Company description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job description
Ensure all F&B room service order calls are answered as laid out in Rixos standards and ensure efficient connection with the correct person.
Perform as per Rixos standards.
Be fully aware of the Rixellence for the day.
Proper grooming at all times.
Attend training classes as per schedule.
Show fullest cooperation and respect within the team and other departments.
Be aware of the daily activities and have product knowledge of all the hotel facilities.
Have an excellent knowledge of all F&B outlets, hotel facilities, hours of operation, shops, and ballrooms.
Be well informed about special functions and events held in the hotel on a daily basis.
Maintain professional confidentiality and never disclose any secrets pertaining to the company.
Ensure that the product standards are followed as trained.
When on the phone with a guest, address the guest (in accordance with the time) either by good morning, good afternoon, or good evening.
Repeat the guest’s orders and call the guest by his/her surname by finding out from the guest list or from telephone.
Responsible for opening and closing the check.
Have knowledge of what is being held at the hotel such as banquets, festivals, food promotions, etc.
Full knowledge of menu items.
Clean the order taker’s booth.
Follow the standard orders of the long stay guests.
Use guest names whenever appropriate.
Ensure all staff are thoroughly familiar with the hotel’s emergency procedures and are in a state of preparedness for any emergency which may occur.
Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
Other duties as assigned.
Assist in task force teams for new openings.
Carry out any other reasonable task (which may not be stated here) as requested.
Qualifications
Minimum 1 year experience in a similar role or experience as a telephone operator / call centre.
Excellent communication and organizational skills.
Must be responsible and reliable.
Work well under pressure in a fast-paced environment.
Must be able to work well in a team environment.
Previous F&B experience an asset, but not required.
Previous Micros experience an asset, but not required (training provided).
Additional information
What is in it for you:
Employee benefit card offering discounted rates at Accor worldwide.
Learning programs through our academies.
Opportunity to develop your talent and grow within your property and across the world.
Ability to make a difference through our corporate social responsibility activities, like Planet 21.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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