Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Travel, Hotel & Tourism
Company description
Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.
Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.
Job description
Role overview
As an Order Taker – In Room Dining at Banyan Tree Dubai, you are responsible for providing a seamless and personalised dining experience for guests in the comfort of their rooms and villas. You will be the first point of contact for in-room dining requests, ensuring orders are captured accurately, delivered efficiently, and exceed guest expectations.
You are a key ambassador of the Banyan Tree brand, delivering warm, attentive, and discreet service while ensuring every guest interaction reflects our commitment to luxury hospitality.
Key responsibilities
Guest interaction & order management
Answer in-room dining calls promptly and professionally, creating a warm and welcoming experience for guests.
Take guest orders accurately, including food, beverage, special requests, and dietary requirements.
Provide knowledgeable recommendations on menu items, promotions, and dining options.
Confirm order details, delivery timing, and guest preferences to ensure accuracy.
Handle guest enquiries regarding menus, ingredients, allergens, and special dietary requirements.
Personalise guest interactions by recognising preferences and maintaining guest history where applicable.
Service coordination & communication
Coordinate closely with the In Room Dining, Kitchen, Stewarding, and Front Office teams to ensure smooth order execution.
Communicate special requests, VIP requirements, and guest preferences clearly to relevant departments.
Monitor order progress and follow up to ensure timely delivery.
Support efficient communication between guests and operational teams throughout the dining experience.
Escalate any service concerns or guest feedback promptly to the appropriate supervisor.
Guest experience & service excellence
Deliver a personalised and professional service experience aligned with Banyan Tree luxury standards.
Anticipate guest needs and provide thoughtful recommendations and solutions.
Handle guest complaints or concerns with professionalism and a service recovery mindset.
Ensure guest confidentiality and discretion at all times.
Administrative & operational duties
Maintain accurate records of guest orders, requests, and special instructions.
Process orders through the hotel ordering system accurately and efficiently.
Ensure billing information and payment methods are correctly captured.
Maintain knowledge of menus, ingredients, pricing, and current promotions.
Support In Room Dining operations during peak periods as required.
Health, safety & compliance
Follow all food safety, hygiene, and sanitation standards.
Ensure compliance with hotel policies, SOPs, and service standards.
Maintain professional grooming and presentation at all times.
Protect guest privacy and confidentiality throughout all interactions.
Qualifications
Qualifications & experience
Previous experience in In Room Dining, Food & Beverage, Guest Services, or a similar luxury hospitality environment preferred.
Strong understanding of restaurant operations and guest service standards.
Experience using hotel ordering systems (PMS/POS) is advantageous.
Excellent spoken English; additional languages are an advantage.
Ability to manage multiple requests while maintaining attention to detail.
Competencies
Strong guest-focused mindset
Excellent telephone etiquette and communication skills
Warm, professional, and approachable personality
Strong attention to detail and accuracy
Ability to multitask and prioritise effectively
Problem-solving mindset
Team collaboration
Calm and composed under pressure
Discretion and professionalism
Commitment to delivering exceptional luxury guest experiences
Additional information
Why join us: At Banyan Tree Dubai, you will be part of a globally recognised luxury hospitality brand committed to exceptional service, sustainability and wellbeing. We provide opportunities for professional growth within an inspiring environment where genuine care for our guests and colleagues is at the heart of everything we do.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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