Requirements
Requires a Bachelor's Degree or equivalent experience. Must have 6 or more years of experience in ocean freight operations, profit and loss management, team management, customer relationship management, and supplier relationship management. Skills in operational excellence, process improvement, ocean freight, regulatory compliance, financial control, leadership, problem-solving, and customer service are essential.
Description
Would you like to be part of the most international company in the world A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.Who moves mountains even across oceans You do.- DHL Global Forwarding has an opening for an OFR Operations Manager in Jeddah, Saudi Arabia. Oversee a team of Department managers, Supervisors & Ocean Freight Specialists to efficiently execute operational activities while ensuring adherence to service promises and regulatory standards. Focus on maximizing gross profit and productivity, fostering a customer-centric culture, and taking ownership of Profit and Loss (PnL) responsibilities to drive financial performance. Act as the primary escalation point for any exceptions. Regular performance evaluations and proactive monitoring are essential to identify and implement improvements.Join us in connecting people and improving lives!In this OFR Operations Manager position Owns the P&L within their specific area of controlDrive growth in local markets in collaboration with field sales while driving customer satisfaction and retention through regular customer visits, excellent service and swift complaint / escalation management3rd or 2nd escalation point depending on local structure for customer complaints & special requests/ inquires and works with internal teams toward resolution.Ensure service quality, operational excellence by proactively monitoring customer feedback and improving operational performance, oversee process improvement opportunities to enhance efficiency by using the standardize performance tools of DGF.Ensure that teams adhere to the Global standard processes when executing shipments.Build and manages supplier relationships to optimize service delivery and profitabilityOversee and develop a high-performing team, that is enabled and equipped to resolve issues effectively, while fostering a culture of collaboration and continuous improvementOversees the department and leads supervisors and specialists in line with Ocean Freight Strategic objectives.Ensure teams are adhering to the necessary regulatory compliance procedures relating to commodity and locations for shipmentsEnsure achievement of productivity targets and measures to provide ocean freight services for internal and external customersDrive GP maximization with the team through tight financial controlDevelop and maintain business relationship with existing clients, seek potential upsell opportunities, conduct regular customer visits and achieve a desired level of customer retentionIn area of OFR product:Identify performance issues of suppliers, and propose solutions to improve performanceResolve customer issues and incidentsOwns the Ocean freight PnL for the stationStakeholdersInfluence others outside of own job area regarding policies, practices and proceduresDevelop strong, trusting relationships with business leaders across DHLCooperate with and coordinate 3rd parties e.g. external service providersAdvise customers and key stakeholders on processes, systems and toolsManagement ResponsibilityManage experienced professionals who exercise latitude and independence in assignmentsNow, here is what we need from you!Education LevelBachelor's Degree or equivalent experience/qualificationExperience Level6 or more yearsWe offer:Opportunities in a g lobal company where you can contribute your ideas and skills to move towards our shared goals.Possible further career developmentCompetitive salaryWhy join DHL Global ForwardingWe are part of DHL Group, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web atOurTOP EMPLOYER prestigious certificationattests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees.The development of talented women in our organization is an ongoing key focus area.We aspire to become the undisputed leader in our industry,when people think of forwarding we want them to think DGFbecause we have:Thelargest global networkwith more than 30,000 passionate employeesThe mostefficient processesandfastest response timesThebest solutionsandbest customer serviceOur Vision: The Logistics Company for the World.Our Mission: Excellence. Simply Delivered.Our Purpose: Connecting People, improving lives.Our Values: Respect & ResultsOur Goals: Employer, Provider, and Investment of Choice, Living ResponsibilityDHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.