Requirements
Requires a Bachelor's Degree or equivalent experience and more than 4 years of experience in customer operations, logistics processes, supply chain management, and transportation operations. Must possess strong problem-solving, communication, and customer relationship management skills, with experience in order management and reporting.
Description
OFR Customer Implementation SpecialistWould you like to be part of the most international company in the world A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.Who moves mountains even across oceans You do.- DHL Global Forwarding has an opening for a OFR Customer Implementation Specialist in Jeddah, Saudi Arabia. Develop and administer customer operations plans and processes to deliver efficient logistics processes and results in the supply chain of a specific client using multimodal means of transportation and provide support to sales team in line with the business strategy and requirements, corporate guidelines and policies.Join us in connecting people and improving lives!In this OFR Customer Implementation Specialist position Execute customer operations plans and processes to deliver efficient logistics processesExecute, manage and update orders received via the system including special and non-assigned ordersEnsure flow of goods and information across a customer's global supply chain and provide resolution for order/ delivery issuesSupport sales team and respond to operations related requests from the sales team such as quotation, exception deal management, historical account overview, billing corrections, etc.Undertake delivery of cartage tours, monitor and achieve tour profitability, service quality and timelinesPromptly respond to customer enquiries, including conducting customer visits and understanding of customer requirementsTrack the available capacities and ensure optimum utilization as per the set objectivesResolve issues occurring in operational activities, report to management on events and exceptions, as necessaryEnsure systems are updated with the latest information on product shortages, expected delivery dates, price changes, etc.Draft reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc. and evaluate efficiency of operational performance and deliveryInteract with other logistics operations departments, customer service and warehouse team to ensure smooth operationsComply with operating standards and procedures to provide cost-effective, superior and efficient customer serviceStudy and resolve issues in day-to-day customer operations and execute practices focusing on increasing effectiveness and efficiencyStakeholders:Connect with and influence other specialist departments and 3rd parties e.g. external service providersMay convince others to accept new concepts, practices, and approachesBuild strong, trusting cross-functional relationships with DHL managersUnderstand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholdersProvide technical guidance to line managers and employeesManagement ResponsibilityIndividual contributor who may manage two or fewer employeesMay direct the work of other lower level professionals or manage processes and programsCoach and review the work of lower level professionalsNow, here is what we need from you!Education LevelBachelor's Degree or equivalent experience/qualificationExperience Levelmore than 4 yearsWe offer:Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.Possible further career developmentCompetitive salaryWhy join DHL Gl obal ForwardingWe are part of DHL Group, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web atOurTOP EMPLOYER prestigious certificationattests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees.The development of talented women in our organization is an ongoing key focus area.We aspire to become the undisputed leader in our industry,when people think of forwarding we want them to think DGFbecause we have:Thelargest global networkwith more than 30,000 passionate employeesThe mostefficient processesandfastest response timesThebest solutionsandbest customer serviceOur Vision: The Logistics Company for the World.Our Mission: Excellence. Simply Delivered.Our Purpose: Connecting People, improving lives.Our Values: Respect & ResultsOur Goals: Employer, Provider, and Investment of Choice, Living ResponsibilityDHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.