e& CX Solutions is hiring an Entry Level Customer Support Agent to handle UAE customers via inbound calls, email, and chat. The role requires excellent English communication skills (B2 level) and a degree in any major. Responsibilities include providing professional customer service, understanding customer needs, resolving inquiries and complaints, adhering to company policies, and meeting KPIs. The position is full-time and on-site in Cairo.
○Customer Service Management○Call Center Experience
Information Technology
○Technical Support
🎁 Benefits & Perks
Net Salary 19,000 Cola increase (20%) from joining date, Bonus program 3k, Referral program up to 6k, Annual salary increase, Social and medical insurance, Free VPN line, Career path, Chance for promoted after 6 months, Opportunity To travel To UAE
Requirements
e& CX Solutions is hiring Excellent English up to fluent English speakers to be a customer service advisor responsible for handling UAE customers through Email and chat. (e& CX Solutions).Job requirements:Grad of any majorExcellent up to Fluent English speakers (B2)Flexibility with rotational shifts
Description
e& CX Solutions is hiring Excellent English up to fluent English speakers to be a customer service advisor responsible for handling UAE customers through Inbound Calls Corporate Account (English Account)Handle inbound customer calls and provide professional customer service.Understand customers’ needs and provide accurate information and appropriate solutions.Resolve customer inquiries and complaints efficiently.Follow company policies, procedures, and quality standards.Maintain a high level of customer satisfaction and professionalism.Document customer interactions and update relevant systems.Meet assigned KPIs and performance targets.Job Benefits:Net Salary 19,000Cola increase (20%) from joining dateBonus program 3kReferral program up to 6kAnnual salary increaseSocial and medical insuranceFree VPN lineCareer pathChance for promoted after 6 monthsOpportunity To travel To UAELocation: Maadi, Degla Square (No transportation provided)