Requirements
Requires 3-5 years of similar or automotive experience, proficiency in MS Office tools, and understanding of the automotive/logistics business is preferred. A minimum BA/BS degree in Business Administration or Engineering is mandatory, along with excellent written and oral English skills, strong interpersonal, analytical, problem-solving, business planning, customer relationship management, and presentation skills.
Description
Job DescriptionJob DescriptionSales Operations provides the sales organization with tools, data, and resources to enable the team they support to drive the business. They may be responsible for the overall efficiency and effectiveness of the assigned sales organization. The Sales Operations team aggressively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization's planning efforts.Order Management Track and manage dealers vehicles from order entry to shipmentAssist dealers with queries raised on order placement in Order Work Bench (OWB), working with MEO product marketing managers and NA order fulfilment team to ensure OWB is ready for order placements. Scheduling of vehicles for production and shipment documentationWork with the ME dealers to correct vehicle order discrepancies to facilitate timely releaseEnsure dealer orders matches allocation/consensusEnsure systems readiness for acceptance of orders (new or carry over models)Production & Shipment trackingActively interface with International Product Center (IPC) and off-shore production plants as requiredProvide field teams with order pipeline reports, and logistics and order tracking supportHighlight potential delays in production and shipment to MEO management and field teams.Liaise with dealers, product managers, sales managers, source plants and IPC to resolve any issues on order and shipment discrepancies.Weekly tracking, analyzing and communication of the order and shipment tracker tool with IPC and dealersSupport MEO vehicle wholesale objective by liaising with GMNA logistics, off-shore source plants and DFYoungParticipate in the weekly shipment callsNew launch order and shipment trackingPublish weekly reports to the field and marketing teamsSupport wholesales FCProcess conformity certificate application and paymentsDistribution and Sales ad-hoc requestsProvide regular dealer updates on allocation, order details and shipping schedulesAdministration support for dealer and MEO system enquiries incl. PRs/budget control supportManage sales allowances process, guidelines and claimsCustomer focusResponsible for dealer communication related to production and shipmentEstablish strong collaboration between dealers and distribution team, source plants, logistics providers and field team to ensure visibility and transparencyDevelop and manage regular communication to dealers with relevant information, lead activities to engage with dealers, identify issues and resolve through regular operational callsFocus on high risk, large value shipments and provide pre-alerts to dealersAssess communication frequency / means / recipients to identify room for improvementCo-ordinate logisticsDatabase ManagementManage all distribution data and reports and follow up with all stakeholders for timely updatesDevelop ad-hoc reports as required by leadershipInternal Only Job SpecificationsInternal Only Job SpecificationsKnowledge and Experience:3 – 5 years of similar / automotive experienceMS Office tools, SAP (supportive)Understanding of the automotive / logistics business is preferred but not essential.Education:Minimum BA/BS degree in Business Administration or Engineering.Skills:Excellent written and oral skills in EnglishInterpersonal skills required for internal and external relationshipsAnalytical skills to be able to interpret dataProblem solving skills to identify and resolve problemsBusiness Planning and Customer Relationship ManagementPresentation skillsCompetencies:Working with AmbiguityTimely Decision MakingFunctional / Technical SkillsIntegrity and TrustDrive for ResultsAction and Detail OrientedAbout GMOur vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.Why Join Us We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.Non-Discrimination and Equal Employment OpportunitiesGeneral Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.AccommodationsGeneral Motors offers opportunities to all job seekers including individuals with disabilities. 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