✨ AI Summary
This full-time, on-site Call Center Representative role in Dubai involves responding to incoming calls, recording service requests, and coordinating with teams to ensure timely assistance. Key responsibilities include answering customer inquiries, providing service information, logging case details, and following up to support customer satisfaction. The role requires handling basic troubleshooting, managing call queues, and escalating complex issues. Candidates will maintain clear communication, adhere to company procedures, and contribute to a positive customer experience. A customer-centered approach to communication and problem-solving is essential.
This is a full-time, on-site Call Center Representative role based in Dubai, United Arab Emirates. The Call Center Representative responds to incoming calls, records service requests, and coordinates with roadside and service center teams to ensure timely assistance. Daily responsibilities include answering customer inquiries, providing accurate information about services, logging case details into internal systems, and following up to support customer satisfaction. The role involves handling ba
Requirements
Ability to perform core Customer Service Representative duties and deliver high levels of Customer Satisfaction.
Strong Interpersonal Skills with a customer-centered approach to communication and problem-solving.
Experience in Customer Support, including handling inquiries, complaints, and service requests in a call center or similar environment.
Good Computer Literacy, including use of call center software, CRM tools, email, and basic office applications.
Clear and professional spoken and written English; knowledge of Arabic or additional languages is an advantage.
Ability to work in a fast-paced environment, manage multiple calls, and maintain accuracy under pressure.
Prior experience in automotive services, roadside assistance, or related industries is beneficial.
High school diploma or equivalent; additional vocational or customer service training is a plus
If you have the zeal and enthusiasm to join our team, feel free to visit us for a walk-in interview at our office in Al Quoz 4, Dubai or apply to this job post.
Please ask for Asha or Mohammed from the HR Team upon arrival, if walk-in
Please note: Walk-in candidates should have a customer service background/experience. Profiles without relevant customer service experience may not be considered.
Description
This is a full-time, on-site Call Center Representative role based in Dubai, United Arab Emirates. The Call Center Representative responds to incoming calls, records service requests, and coordinates with roadside and service center teams to ensure timely assistance. Daily responsibilities include answering customer inquiries, providing accurate information about services, logging case details into internal systems, and following up to support customer satisfaction. The role involves handling basic troubleshooting questions, managing call queues, and escalating complex issues to relevant departments. Call Center Representatives are expected to maintain clear communication, adhere to company procedures, and contribute to a positive customer experience.