✨ AI Summary
gen plus group is seeking a Community Manager in Riyadh, Saudi Arabia. This role involves being the online voice of the client's brand, responsible for creating and maintaining an engaged online community. Key responsibilities include developing and implementing community engagement strategies, fostering discussions, providing customer service, creating FAQs, managing an editorial calendar, scheduling posts, addressing customer inquiries, moderating content, and analyzing community engagement metrics. The ideal candidate will have at least 5 years of experience in community management, a strong understanding of Saudi culture, excellent Arabic copywriting skills, fluency in English, and knowledge of social media platforms and community management tools.
Requirements
Exceptional understanding of Saudi culture and excellent Arabic copywriting skills. Fluent in English. Minimum of 5 years of experience in community management for established brands. Strong knowledge of social media platforms, online forums, and community management tools. Creative thinking and problem-solving abilities. Customer-focused mindset and a passion for community building. Ability to work independently and as part of a team.
Description
As a Community Manager, you will be the voice and face of the client's brand online, responsible for creating and maintaining a thriving and engaged online community. You will work closely with the Account Management team to develop and implement community engagement strategies across various social media platforms and online forums. Your goal will be to enhance the client's brand online reputation, foster meaningful interactions, and drive customer loyalty.Key Responsibilities:Community Building:Develop and implement a comprehensive community engagement strategyDevelop strategies to grow the online communityBuild and nurture an online community of passionate and engaged customersEncourage discussions, answer questions, and engage with community membersProvide exceptional customer serviceContent Creation:Creation of FAQs sheets and any other similar content about the brand that the team should followDevelop and maintain an editorial calendar for community contentCollaborate with the account management team to align community content with overall marketing goalsSchedule posts and ensure on-time/zero mistake deliveryCustomer Support:Address customer inquiries, feedback, and complaints in a timely and professional manner. Escalate in a timely manner when required. Act as a liaison between the community and relevant departments to resolve issuesDeliver exceptional customer service consistentlyModeration and Compliance:Monitor and moderate user-generated content and discussions to ensure adherence to community guidelinesUphold brand values and compliance with social media policiesBe responsible for seamless collaboration with various teams involved in the creative process and social calendar delivery, and publishingAnalytics and Reporting:Track and analyse key community engagement metricsProvide regular reports and insights to assess the impact of community effortsDaily Social Media Listening+ competitors performance reportEnd of campaign sentiment analysis reports RequirementsExceptional understanding of Saudi culture and excellent Arabic copywriting skills. Fluent in EnglishMinimum of 5 years of experience in community management for established brandsStrong knowledge of social media platforms, online forums, and community management toolsCreative thinking and problem-solving abilitiesCustomer-focused mindset and a passion for community buildingAbility to work independently and as part of a team