✨ AI Summary
Mirai is seeking a passionate and strategic Arabic Community Manager to build and lead their community in the MENA region. The role involves launching and growing Arabic channels on social platforms, localizing global brand messaging, and designing community initiatives. The Community Lead will also recruit, train, and mentor junior moderators, develop operational procedures, and track performance. Key responsibilities include ensuring cultural sensitivity in all interactions, managing conflicts, and leading regional crisis communication. The ideal candidate must be bilingual in Arabic and English, possess a deep understanding of the MENA digital landscape and gaming/tech culture, and have proven experience in leadership and community management, including expertise with Discord and social analytics tools.
Requirements
RequirementsLanguage & Communication (Strict Requirement)Cultural Literacy: Deep-rooted understanding of the MENA digital landscape, gaming/tech culture, and regional social etiquette.Experience & SkillsLeadership: Minimum of 3+ years in a leadership or supervisory role, with a proven ability to train and manage junior employees or volunteers.Community Management: 3–5 years of experience managing online communities (Discord, Facebook, Telegram, X).Technical Savvy: Expert-level knowledge of Discord server management, moderation bots, and social analytics tools.
Description
Role OverviewMirai is looking for a passionate and strategic Arabic Community Manager to help us grow in the MENA region. In this key role, you’ll build our local community from scratch and lead a team of junior moderators. You’ll be the main cultural connector, making sure Mirai’s global vision feels meaningful and relevant to Arabic speakers.Key Responsibilities1. Community Building & StrategyLaunch & Growth: Set up and grow Mirai’s Arabic channels on Discord, Facebook, and other relevant social platforms.Localization: Adapt global brand messaging into native Arabic that feels authentic, accounting for regional dialects and cultural nuances.Engagement: Design and execute community-led initiatives, including AMAs, local contests, and virtual events to drive high retention.2. Leadership & MentorshipTeam Training: Recruit, onboard, and mentor junior community moderators, providing them with the tools and guidance to succeed.Quality Assurance: Develop internal standard operating procedures and communication guidelines for the Arabic team.Performance Tracking: Set KPIs for junior staff and provide regular feedback to ensure a high standard of community support.3. Moderation & SafetyCultural Sensitivity: Ensure all community interactions respect regional norms while adhering to Mirai’s global safety standards.Crisis Management: Proactively manage community conflicts and serve. Bilingual Excellence: Native-level fluency in Arabic and professional-level proficiency in English is a must. You must be comfortable communicating with a global team in English while managing the community in Arabic.as the lead for regional crisis communication.