Requirements
The ideal candidate will possess a Bachelor's Degree (preferred) or a Diploma with relevant experience. A minimum of 1-3 years of experience in customer service, hospitality, aviation, tourism, front office, guest relations, or a similar customer-facing role is required.
Description
Employer OverviewWe are hiring on behalf of a leading organization specializing in premium airport passenger services. The company is committed to delivering exceptional customer experiences through professional, reliable, and operationally efficient Meet & Assist services at one of the region's busiest airports.Meeting & Assistance SpecialistJob SummaryThe Meeting & Assistance Specialist is responsible for providing a seamless airport experience by welcoming and assisting arriving passengers, operating the Visa-on-Arrival Electronic Booth, facilitating visa processing, and coordinating with airport authorities, governmental entities, and internal support teams to ensure efficient service delivery.Key ResponsibilitiesWelcome and assist passengers throughout their arrival journey within the airport terminals.Operate the Visa-on-Arrival Electronic Booth and support passengers during the electronic visa application process.Guide passengers through airport arrival procedures while ensuring compliance with airport regulations.Coordinate with Immigration, Customs, airport authorities, and other governmental entities to facilitate passenger processing.Create and follow up on technical support tickets related to operational systems and the electronic visa platform.Coordinate with the IT Department to resolve technical issues affecting passenger services.Deliver exceptional customer service while maintaining professionalism and confidentiality.Escalate operational or customer-related issues to the Operations Supervisor when necessary.Maintain accurate operational records and incident reports.Adhere to company policies, airport security procedures, assigned shifts, and service quality standards.Minimum RequirementsEducationBachelor's Degree is preferred.Diploma holders with relevant experience are encouraged to apply.Experience1–3 years of experience in Customer Service, Hospitality, Aviation, Tourism, Front Office, Guest Relations, or a similar customer-facing role.