✨ AI Summary
Orascom Development Egypt is seeking a Senior Community Executive for its O West location. The role involves responding to homeowner requests and inquiries, handling complaints, and managing community communication initiatives. Responsibilities include liaising with departments for complaint resolution, monitoring social media inquiries, and providing accurate information to homeowners. The role also entails maintaining complaint records, collaborating with internal teams, and conducting site inspections.
Requirements include a Bachelor's degree in Business Administration or a related field, a minimum of 3 years of relevant work experience, excellent communication and interpersonal skills, and proficiency in Microsoft Office (Excel, Word, Outlook).
Requirements
Bachelor's degree in Business Administration or a related field. Minimum of 3 years of relevant work experience. Excellent communication and interpersonal skills. Proficient in Microsoft Office, particularly Excel, Word, and Outlook.
Description
Responsibilties:Respond to homeowners requests and inquiries in a timely and professional manner.Handle homeowners outcall requests when required.Liaise with relevant departments to resolve homeowners complaints within the agreed timelines.Monitor and respond to homeowners inquiries and complaints received through social media platforms.Discuss and implement community communication initiatives to enhance homeowner satisfaction and engagement.Provide homeowners with accurate, timely, and complete information as required.Maintain accurate records of homeowners complaints and follow up with relevant departments to ensure timely resolution.Collaborate effectively with internal teams to enhance town services and address homeowners requests and concerns.Conduct periodic town tours and site inspections to assess and audit the condition of living areas and community facilities.Requirements:Bachelor's degree in Business Administration or a related field.Minimum of 3 years of relevant work experience.Excellent communication and interpersonal skills.Proficient in Microsoft Office, particularly Excel, Word, and Outlook.