Requirements
Minimum 2 years of experience in Reporting/MIS and 3 years in a Call Center environment is mandatory. Strong analytical, client management, and communication skills are essential. Proficiency in MS Excel, MS Access, SQL, Power BI, and knowledge of WFM tools (like IEX WFM, Calabrio) and Telephonic tools (Vonage vcc ACD) are required. Experience in forecasting, planning, and scheduling/rostering is necessary. Must be open to working in a 24/7 environment and possess a learning and team-oriented attitude.
Description
Position: Sr. MIS AssociateLocation:Cairo, Egypt (WFO)Company: Tech Mahindra EgyptLanguage: EnglishContractMandatory Requirements:Minimum 2 year experience in Reporting/MISShould have minimum exposure in Call Center environment for 3 yearsEnglish ProficiencyJob Description:Analysis – Strong Analytical skillsShould be able to handle & achieve the departmental requirementsExcellent Client Management – Internal and External stakeholders.Effective communication with Operation leaders.Maintain data integrityKnowledge (What the person must know): Understanding of operational process, logical thinking, reporting and analysisShould be open to change, Multi-tasking skillsAccurate and Timely reportingClient Management – Internal and ExternalAbility to work on data and generate various types dashboards, reports/ad-hoc reportsMeeting client requirements within TAT and with accuracyOwn the MIS delivery for the account with respect to all aspects of WFM – forecasting, Planning, ReportingOwn the MIS delivery for the account of Scheduling/ Roster.Ability to handle high level data analysis and dataApplicant's Specifications: Good knowledge of MS Excel & other MS Office ApplicationsKnowledge of VBA, MS Access, SQL, Power BIKnowledge of WFM tools like IEX WFM, Calabrio etc.. Tool is added advantage.Knowledge of Telephonic tool Vonage vcc ACD is mandatoryHave knowledge to all aspects of WFM – forecasting , Planning, ReportingShould have fair knowledge of Scheduling/ RosterAccurate and Timely reportingAbility to think strategically and work in terms of business opportunity and growthCandidate should be ready to work in a 24*7 environmentReady to learn and deliver approach.Team player and work for joint goals.Ready for both Work from office and Work from home.Good in chat communications and can keep multiple groups updated on team.Ability to do Effective communication with clients on team chat and calls.Ability to handle pressure and a natural go getterIf Interested, please share your updated CV with Salary Details to [HIDDEN TEXT]Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions