✨ AI Summary
The Learning Associate, Learning and Development is responsible for the coordination and execution of training for all process paths in the Fulfillment Center. This role involves evaluating and refining processes and techniques to improve learning effectiveness and production, and supporting the success of training plans for the Fulfillment Center workforce. Key responsibilities include delivering instructor training, observation, and coaching; ensuring training records are up-to-date; maintaining training materials to standard; analyzing data to improve the learning experience; providing feedback to instructors and new hires; organizing cross-training; and supporting critical role training. The role also involves improving processes based on feedback and data analysis, supporting instructor recruitment, attending meetings, and partnering with agency managers to enhance new hire performance. The ideal candidate must be willing to work flexible schedules and have experience with written and verbal communication, presentation, and Microsoft Office Suite.
Requirements
Willing to work flexible schedules/shifts. Experience with written and verbal communication and presentation. Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook).
Description
DescriptionThe Trainer is responsible for the coordination and execution of training for all process paths in the Fulfillment Center. Trainers evaluate and refine processes and techniques to improve learning effectiveness and production across all departments in the building. The Trainer assists in driving the success training plans and supporting the needs of the Fulfillment Center workforce.Prerequisite Willing to work flexible schedules / shifts Act as a supervisor for Instructors and Peer Trainers with new hires Deliver Instructor training, observation and coaching to the MEATR standard Ensure training records are kept up to date through the console Ensure MEATR training materials are kept and delivered against MEATR standard and provide a positive learning experience Use and analyze data on a daily basis to improve NH learning experience Feedback to Instructors and Peer Trainers on their delivery and new hire (NH) groups performance All tests/ audits are completed and responses are tracked Organize (Instructors assignment) and monitor cross training for the operations to support peak skill requirements Work with operations on a skill matrix to highlight gaps for critical role training Support operations with the delivery of critical role training Improve processes from gathering feedback and analyzing data Support the recruitment of Instructors and Peer Trainers Attend meetings when required and provide information required Work in partnership with the agency managers to improve new hire performance Support MEATR level projects with feedback and improvementsBasic Qualifications Experience with written and verbal communication and presentation Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook)Preferred Qualifications Speak, write, and read fluently in English Graduate/Post GraduateOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Company - Q-Express Documents TransportJob ID: A10499510