✨ AI Summary
Oracle Cloud Infrastructure (OCI) is seeking a Senior Principal Program Manager to lead operational improvement programs within its global Repair Services organization. The role involves driving initiatives to enhance repair quality, reduce failure rates, and improve vendor performance by collaborating across Engineering, Quality, Supply Chain, Logistics, and Customer Support teams. The ideal candidate will possess strong program management experience, analytical and problem-solving skills, and the ability to influence stakeholders in a fast-paced environment.
Key responsibilities include leading cross-functional programs, identifying and resolving systemic issues, managing vendor performance, and developing scalable processes. A Bachelor's degree in a relevant field and at least 8 years of experience are required, with preferred experience in hardware repair, service operations, and continuous improvement frameworks. The position offers a competitive salary range and a comprehensive benefits package.
🎁 Benefits & Perks
Medical, dental, and vision insurance, expert medical opinion, short term and long term disability, life insurance and AD&D, supplemental life insurance, health care and dependent care Flexible Spending Accounts, pre-tax commuter and parking benefits, 401(k) Savings and Investment Plan with company match, flexible vacation, 11 paid holidays, paid sick leave, paid parental leave, adoption assistance, Employee Stock Purchase Plan, financial planning and group legal, voluntary benefits (auto, homeowner, pet insurance). May be eligible for bonus, equity, and compensation deferral.
Requirements
Requires a Bachelor's degree in Engineering, Operations, Business, or Supply Chain with 8+ years of experience in program management, technical program management, or operations. Must have experience leading complex cross-functional programs, managing operational performance, and driving process improvements. Preferred experience includes hardware repair, service operations, quality management, and familiarity with lean/six sigma methodologies.
Description
Oracle Cloud Infrastructure (OCI) is seeking a Senior Technical Program Manager to lead operational improvement programs across our global Repair Services organization. In this role, you will drive initiatives that improve repair quality, reduce failure rates, enhance vendor performance, and strengthen operational processes that support Oracle's cloud infrastructure.
You will work across Engineering, Quality, Supply Chain, Logistics, Customer Support, and external service providers to identify issues, implement scalable solutions, and ensure efficient, high-quality repair operations. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving complex operational challenges, and can drive alignment across multiple teams.