Requirements
The ideal candidate will have a minimum of 2 years of customer service experience, preferably within the insurance industry, and must be comfortable working in a shift-based retail environment. A Bachelor's Degree or Diploma in Business Administration, Insurance, Finance, or a related field is required. Strong customer service, communication, problem-solving, and MS Office skills are essential. Must be willing to work shifts, weekends, holidays, and from mall-based kiosks.
Description
Job Requisition ID: 181279 About Al-FuttaimEstablished in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world's most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.Work Arrangement: Shift-Based (including evenings, weekends, and public holidays as required)Work Location: Insurance Kiosk / Mall-Based Customer Service CenterJob PurposeWe are seeking a customer-focused and proactive Customer Service / Insurance Assistant to support customers with insurance-related inquiries, policy servicing, renewals, and general assistance. The role requires working from insurance kiosks located in malls, providing exceptional face-to-face service while promoting the company's products and services.The ideal candidate will have a minimum of 2 years of customer service experience, preferably within the insurance industry, and must be comfortable working in a shift-based retail environment.Key ResponsibilitiesWelcome and assist walk-in customers at the insurance kiosk in a professional and courteous manner.Handle customer inquiries related to insurance policies, coverage, renewals, endorsements, claims status, and other service requests.Provide accurate information on insurance products and services while identifying opportunities for upselling and cross-selling.Support policy issuance, renewals, amendments, and documentation requirements.Coordinate with underwriting, claims, and operations teams to resolve customer requests efficiently.Follow up with customers regarding quotations, renewals, outstanding documentation, and service requests.Maintain accurate records of customer interactions and transactions in company systems.Ensure compliance with company policies, service standards, and regulatory requirements.Achieve individual service and productivity targets while maintaining high customer satisfaction levels.Support promotional campaigns, customer engagement activities, and awareness initiatives conducted at kiosk locations.Qualifications & ExperienceBachelor's Degree or Diploma in Business Administration, Insurance, Finance, or a related field.Minimum 2 years of experience in Customer Service, Call Centre, Front Desk, Retail Service, or Insurance Operations.Previous experience in the insurance industry is preferred.Knowledge of insurance products, policy administration, and customer servicing processes is an advantage.Experience dealing directly with customers in a retail, branch, kiosk, or service center environment is preferred.Skills RequiredStrong customer service orientation and interpersonal skills.Excellent verbal and written communication skills in English.Arabic language skills will be an added advantage.Strong problem-solving and conflict-resolution abilities.Ability to work independently and manage multiple customer requests.Proficiency in MS Office and customer service systems.Professional appearance and presentation.Working RequirementsMust be willing to work in a shift-based environment.Must be willing to work from insurance kiosks located in shopping malls across the UAE.Comfortable working during weekends, public holidays, and peak retail hours as required.Ability to stand and interact with customers for extended periods.What We OfferOpportunity to build a rewarding career within a leading insurance organization.Exposure to retail insurance operations and customer engagement.Professional development and learning opportunities.Dynamic and customer-focused work environment.About Orient Insurance PJSCOrient Insurance Company commenced operations in 1982 as a part of the reputed Al-Futtaim Group and has since recorded a progressively steady growth. The Company is counted among the leaders in the UAE insurance market. Orient Insurance Company has a paid-up capital of AED 500 Million which is the highest in the insurance industry in UAE. With head office in Dubai, the company serves its clientele through an extensive branch network in Jebel Ali, Abu Dhabi, Al Ain, Sharjah and Ras Al Khaimah in UAE, Muscat in Sultanate of Oman, Riyadh in Kingdom of Saudi Arabia and Bahrain.