Requirements
The Head Hostess must have a Hotel Restaurant Management degree and at least 1 year of experience in Hotel/Restaurant F&B operations. Proficiency in English, leadership skills, customer service expertise, and knowledge of Microsoft Office Suite (Excel, Word, PowerPoint) are required. The role also involves managing schedules and developing a motivated team.
Description
Company DescriptionSLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.Job DescriptionKEY ROLES & RESPONSIBILITIESTo be accountable for the smooth operation of each reservation and reception shiftMaximizing revenue opportunitiesConsistently exceed guest expectationsDevelop a motivated and high performing team, committed to delivering clear goalsDevelop a positive, direct and open relationship with all colleaguesManagement and ownership of LPM's customer relationship initiativesTo conduct on the job as well as off the job training for the reception teamTo maintain a good presentable composure on the floor at all timesSupport delivery of menu implementation timetableSupport timely administration of correspondenceTo manage the scheduling of employees in line with varying business levels in order to maximize productivity and minimize payroll costsProactive in highlighting recruitment needs and actively involved in the selection processCreate user-friendly organized filing systemsDevelop and agree with the General Manager, a calendar of training requirementsDelivery of a consistent and effective appraisal processIdentify development needs and opportunities within the departmentEnsure all members of the team, receive, understand and sign their job descriptionPro-active in updating self and colleagues on relevant systemsDeliver departmental standards of performance and presentationStimulate change, challenge assumption and ways of working to move the business forwardDevelop a positive and direct relationship with all colleaguesWithin the department, instill a culture of pride, ownership and desire to exceed expectationEnsure each shift is reviewed and handovers/briefings are carried outTo liaise with the kitchen and restaurant to enable the delivery of seamless customer servicePerformance MeasurementCustomer ServiceCustomer requests, queries or complaints are investigated and administered within 24hrsClear understanding of guest expectations across all members of the department demonstrated by the completion of the skills and standards programmedDevelop a competent understanding of food, wine and all menusSupport Manager by being flexible and co-operative in the pursuit of departmental and restaurant goalsPERSONAL ATTRIBUTESLeadership skillsExcellent reading, writing and oral proficiency in EnglishWell-presented and professionally groomed at all timesStrong interpersonal skills and able to establish a good rapport with guestsPossess full knowledge of restaurant's seating/table planComputer knowledge (Microsoft Excel, Word, Powerpoint)QualificationsQUALIFICATIONSHotel Restaurant Management graduateExperience1 year Hotel / Restaurant experience in F&B