Hostess

Required Skills

The role requires maintaining complete knowledge of dining room operations, reservation procedures, and guest services. Key duties include answering the phone promptly, taking and confirming reservations, greeting and seating guests, and ensuring guest satisfaction. The hostess will also assist with cashiering, inventory, and training new employees. Maintaining a high standard of personal appearance, hygiene, and adherence to hotel policies and safety procedures is essential.

Job description / Role Job Type Full Time Job Location Dubai, UAE Nationality Any Nationality Salary Not Specified Gender Not Specified Arabic Fluency Not Specified Job Function Catering, Food Services & Restaurants Company Industry Travel, Hotel & Tourism Main duties: Maintain complete knowledge of: Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code Restaurant reservation procedures Daily house count, arrivals, departures, VIPs Scheduled in-house group activities, locations and times All department policies/service procedures Answer telephone within 3 rings, using correct salutations and telephone etiquette Take and confirm restaurant reservations/cancellations in accordance with departmental standards Communicate reservation or cancellation changes to management as they arise throughout the shift Monitor the preparation of own assignments, ensuring compliance with departmental standards Ensure that all menus and check folders are cleaned and in sufficient quantity Ensure that the hostess stand is cleaned and organized Review the reservation book, pre-assign designated tables and follow up on all special requests Greet guests at the entrance of the restaurant Seat guests according to floor plan, being fair to each waiter Show guests their designated table Ensure that guests are pleased with their table Present the open menu to the guest Ensure that tables are set to the best service of the guest Anticipate heavy business times and organize procedures to handle waiting lines Anticipate guests' needs, respond promptly and acknowledge guests, however busy and whatever time of the day Maintain positive guest relations at all times Be familiar with hotel services/activities to respond to guest inquiries accurately Handle guest complaints following instant pacifying procedures and ensuring guest satisfaction Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction Monitor and participate to ensure that all tables are cleared and reset according to department procedures Monitor and maintain cleanliness and working conditions of own section equipment and supplies Job description: Assist restaurant staff with their job functions to ensure optimum service to guests when requested Promote a cooperative working climate, maximizing productivity and quality Do table visits systematically at each meal period to ensure guest satisfaction Promote food and beverage outlets to each customer during downtime Successful completion of the training process Assist the supervisor to ensure proper cashiering procedures are followed and accurately balanced Assist in menu printing Administration: Collect all general requisitions and food and beverage requisitions Prepare and record all inventory on daily, monthly and quarterly basis Report any engineering issues and make a HOTSOS request for the same Maintain daily logs and update the logbook on a daily basis Financial and revenue responsibilities: Assist in carrying out monthly, quarterly, bi-yearly and yearly inventory of operating equipment Perform cashiering functions and ensure that outlet cashiering procedures are strictly adhered to Perform beverage inventory on a daily basis and inform management of any discrepancies Training and human resources: Coach and train new employees through on-the-job training Assist in training employees ensuring they have the necessary skills to perform their duties efficiently Report to duty punctually wearing the correct uniform and name tag Maintain a high standard of personal appearance and hygiene and adhere to hotel and department appearance standards Read and understand the hotel’s employee handbook and adhere to rules and regulations, particularly policies relating to fire, hygiene and safety Attend trainings and meetings as required Ensure employees are provided with a workplace free of discrimination, harassment and victimisation wherever possible Treat complaints of harassment and discrimination promptly and confidentially Treat customers and colleagues from all cultural groups with respect and sensitivity Identify and deal with issues which may cause cross-cultural conflict or misunderstanding General duties: Report for duty punctually wearing the correct uniform and name tag Maintain a high standard of personal appearance and hygiene and adhere to hotel and department appearance standards Provide friendly, courteous and professional service at all times Maintain good working relationships with colleagues and all other departments Read and understand the hotel’s employee handbook and adhere to rules and regulations, particularly policies relating to fire, hygiene, health and safety Comply with local legislation as required Respond to any changes in the department as dictated by the needs of the hotel Be flexible and extend job duties to carry out any other reasonable duties and responsibilities within job capability as assigned, including redeployment to alternative departments or areas if required to meet business demands and guest service needs Attend training and meetings as required Health and safety: Ensure that all potential and real hazards are reported immediately and rectified Be fully conversant with all departmental fire, emergency and bomb procedures Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees Ensure the safety of persons and property within the premises by fairly applying hotel regulations and strict adherence to existing laws and statutes Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to themselves or others Use safe manual handling techniques and practise safe work habits following health, safety and environment policies Maintain procedures to minimise environmental impact and prevent pollution About the Company A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents. We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise. From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services. Apply Now