Requirements
Requires previous supervisory experience in Guest Experience, Reservations, or Luxury Hospitality. Must possess strong leadership skills, excellent communication and interpersonal abilities, and strong organizational skills to manage multiple priorities in a fast-paced environment. Experience with hotel property management and reservation systems, particularly OpenTable, is advantageous. Candidates should be proactive problem solvers with attention to detail and the ability to work collaboratively across departments. Flexibility for rotating shifts, including evenings, weekends, and public holidays, is necessary.
Description
About The Ned Doha:Housed within Doha's iconic former Ministry of Interior building, The Ned Doha is not just a hotel — it is a refined luxury destination where heritage, elegance, and contemporary sophistication come together to create an exceptional experience.With seven distinctive dining concepts, 90 beautifully designed bedrooms, elegant event spaces, and Ned's Club—our private members club complete with a rooftop terrace, spa, gym, and a breathtaking 30-metre outdoor pool—The Ned Doha blends heritage, creativity, and modern luxury into one vibrant experience.The Role:We're looking for a confident, service-driven, and inspiring Guest Experience Supervisor to lead our Guest Experience team and ensure every guest and member enjoys an exceptional journey from pre-arrival to post-departure. You'll oversee daily operations, support your team, and deliver seamless, personalized service that reflects the warmth, sophistication, and luxury of The Ned Doha.What You'll Be Doing:As a Guest Experience Supervisor, you will oversee the day-to-day operations of the Guest Experience Centre, ensuring exceptional service standards are consistently delivered across all guest and member touchpoints. You'll lead by example, coach the team, and collaborate closely with operational departments to create memorable experiences.Supervise and coordinate the daily operations of the Guest Experience Centre, ensuring smooth and efficient service deliveryLead, support, coach, and motivate the Guest Experience team to deliver outstanding guest and member experiencesOversee reservations and enquiries for Rooms, Restaurants, Spa, Membership events, and other hotel services, ensuring accuracy and efficiencyAct as the primary point of support for complex guest requests, reservations, and service recovery situationsEnsure all hotel, membership, and booking procedures, policies, and systems remain accurate and up to dateMaintain and continuously improve departmental operating procedures and service standardsWork closely with Front Office, Housekeeping, Food & Beverage, Spa, Membership, and other departments to ensure a seamless guest journeyAssist with the management, setup, and optimisation of the OpenTable reservation systemMonitor team performance, provide ongoing guidance, and ensure service excellence is maintained throughout every shiftEnsure accurate guest records are maintained while upholding confidentiality and data privacy standardsDrive a culture of hospitality by anticipating guest needs and consistently exceeding expectationsAbout You:Previous supervisory experience within Guest Experience, Reservations, or Luxury HospitalityStrong leadership skills with the ability to coach, motivate, and develop a high-performing teamExcellent communication and interpersonal skills with a genuine passion for delivering exceptional guest serviceStrong organisational skills with the ability to manage multiple priorities in a fast-paced environmentExperience using hotel property management and reservation systems; knowledge of OpenTable is an advantageA proactive problem solver with excellent attention to detail and sound decision-making abilitiesConfident working collaboratively across multiple departments to deliver seamless guest experiencesProfessional, approachable, and committed to maintaining the highest standards of luxury hospitalityFlexible to work a rotating shift schedule, including evenings, weekends, and public holidaysFluent in English; additional language skills are an advantage. What's In It for YouTax-free annual salary of QAR 42,000 - QAR 46,800Company-provided accommodation and transportation21 calendar days annual leave and 11 paid public holidaysSick leave benefits as per Qatar Labour LawPrivate Medical Insurance for selfEnd of Service benefitsComplimentary meals at Neddy's, our team restaurant (breakfast, lunch & dinner)Exclusive hotel and dining rates for you, your family, and friendsOutstanding learning, development, and career progression opportunitiesReward and recognition programmesThe opportunity to work in one of Doha's most iconic lifestyle destinationsOur CultureAt The Ned Doha, we go beyond celebrating diversity—we continuously challenge ourselves to be better. Inclusion, respect, and opportunity are at the heart of everything we do, and we are committed to creating a workplace where everyone can thrive.Ready to lead something extraordinary Apply today and join us as Guest Experience Supervisor!#GuestExperienceSupervisor #Reservations #TheNedDoha