✨ AI Summary
The Guest Service Officer - Concierge will be responsible for providing excellent customer service and assisting guests with concierge-related services such as restaurant reservations, booking city tours, and recommending tourist spots. This role contributes to the smooth operation of the Concierge department within the Rooms Division. The ideal candidate will have a relevant degree or diploma in Hospitality or Tourism management, a minimum of 1 year of work experience in hotel operations, and strong customer service, communication, and interpersonal skills.
Requirements
Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 1 year work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.
Description
SummaryYou will be responsible to provide an excellent and consistent level of service to your customers. The Concierge is responsible to assist with any concierge related services such as restaurant reservation, booking city tours, recommending tourist spots and contribute to the smooth and efficient running of the Concierge department within the Rooms Division.QualificationsIdeally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 1 year work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.