✨ AI Summary
The position is for English-speaking Customer Support Agents based in Cairo, Egypt. Responsibilities include handling inbound calls, providing accurate information, following guidelines, documenting cases, meeting schedule adherence, and occasionally making outbound follow-ups. The role requires strong English language skills, basic computer and internet application proficiency, and the ability to type at least 20 WPM with 80% accuracy. Excellent verbal and written communication, problem-solving ability, and adaptability are essential. No specific prior experience is required, though prior customer experience is a plus.
Requirements
- Technical Skills Excellent command of the English Language (B1/B2) Ability to use computers Ability to use internet applications Typing speed of minimum 20 W/M & 80% accuracy - Competencies and Specific Skills Great verbal & written communication skills. Has an ability to handle the customers’ issues. Has the ability to solve problems in a short period of time. Has the flexibility & adaptability towards the working conditions & hours.
Description
Cross Border Talents is recruiting English Customer Support Agents to work in Cairo, Egypt.Key Responsibilities and Accountabilities Handle inbound calls consistently meeting and maintaining Department standards and goals. Ability to provide expert advice and accurate information to customers. Follow company guidelines while thinking quickly and outside the box to offer solutions to meet the customer’s needs. Resolve calls and only escalating when all options have been ruled out. Provide clear and concise documentation of all cases. Meet schedule adherence goals set forth by the client. Periodically make outbound calls to customers to follow up on a variety of issues. Use multiple applications during call. Decision Making Authority- Decisions Expected Resolving customers issues Addressing customers’ requirements Main Job Requirements- Education and Specific Training University Graduates or an equivalent degree College Drop outs: high school graduated or university drop outs for at least one year. - Work Experience No Particular experience is required. Previous customer experience is a plus.