Requirements
Minimum one year experience as a Reservations Manager in a 5-star hotel. Must be willing to work flexible hours, including weekends and holidays. Ability to work in a fast-paced, guest-centric luxury environment, with strong attention to detail, problem-solving skills, and discretion. Must have a collaborative mindset and be committed to upholding brand standards and hotel policies.
Description
Company DescriptionEstablished in 2000 in Turkey, Rixos pioneers the ALL Inclusive, ALL Exclusive concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.Job DescriptionMAIN DUTIES AND RESPONSIBILITIES: Managing staff and ensuring smooth day to day activities for reservation departmentEnsuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc. Planning and using efficient organizational skills to run the daily operation. Supervising on-the-job and weekly training held by team leader for all staff. To keep reservations staff informed on all changes or developments within the hotel and the company. To spot-Check reservations made the previous day and Check all VIP arrivalsTraining, developing, and motivating staff to increase productivity. To keep department informed of all changes in the customer profile, rates, strategies, promotions and specials. Maximizing employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations. Having a full working knowledge and ability to supervise, train, correct and demonstrate all duties and tasks, in assigned place of work, accordingly to the standards as set. Assisting to Revenue Manager/ Director of Revenue, for preparing necessary reports, documents, duty roster and for other tasks might be required by management. Understands and utilizes a consistent approach to selling in order to support the sales team. Ensures a sales attitude is adoptedEnsures and maintains the security of information relating to customers and personnel in the hotel. Complies with all company policies and procedures relating to guest services and all systems. Computer literate with excellent written and oral proficiencySound knowledge of English languageTactful and patient. Able to communicate clearly and willing to help othersFlexible and diplomatic when dealing with demanding and unreasonable guestsCarry out any other reasonable task (which may not be stated here) as requested. Assist in Task Force Teams for new openings. HOW CAN YOU SUCCEED IN THIS ROLESINCERITY AND TRANSPARENCYBe proactive and use good judgement when dealing with challenging situationsAct with professionalism and integrityBe transparent in your motives, methods and expected resultsOwn mistakes and share your knowledge to prevent a repetition of the same error within your department or divisionConduct business honestly & fairlyKeep sensitive information confidentialRELIABILITY AND LOYALITY Follow through on commitmentsWork well both autonomously and within a teamDisplay a positive, approachable attitudeSpend time getting to know your fellow employees and our guestsSupport each other; we all work within the same hotel and companyEXCELENCE IN HOSPITALITYCommitted to qualityCommitted to exceptional financial resultsBe responsible for the bottom lineCommitted to the Rixos Policies & procedures GuideSTRONG QUALITY MANAGEMENT AND INNOVATION CONCEPTS Be committed to exceeding expectationsNever settle for the status quo or mediocre workContinuously search for areas of improvementProvide positive, constructive feedbackQualificationsMinimum one year experience with the same position in a 5 star hotelAdditional InformationWillingness to work flexible hours, including weekends, public holidays, and peak operational periods, as required by hotel operations. Ability to work in a fast-paced, guest-centric luxury environment while maintaining professionalism and service excellence. Strong attention to detail, problem-solving skills, and the ability to handle sensitive situations with discretion and confidence. Commitment to upholding brand standards, hotel policies, and applicable health, safety, and quality requirements. Collaborative mindset with the ability to work effectively across departments to enhance the overall guest experience.